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This MC Fireside Chats episode on April 9th, 2025, hosted by Brian Searl from Insider Perks, brought together a panel of experts to discuss the current state and future trends of the outdoor hospitality industry. The recurring guests, Joe Duemig, the owner and founder of App My Community, a company specializing in mobile apps for campground guest engagement and communication, and Kevin Thueson, a partner at KCN Campgrounds, a real estate investment firm operating a portfolio of nine KOA franchise parks, were joined by special guests Lucy Comer, the co-owner and founder of Hadspen Glamping, an off-grid glamping site in Southwest England, and Jen Rice, the general manager at Empire Recreation Management and WhoaZone, which develops water-based family entertainment centers. The central theme of the discussion revolved around the anticipated impact of the prevailing economic uncertainty and the rapidly evolving sociopolitical landscape on camper behavior in the 2025 season. Brian Searl initiated the conversation by referencing early data that suggested an uptick in reservations for early 2025 compared to the previous year. However, this optimistic outlook was immediately challenged by Kevin Thueson, who reported seeing a contrary trend within KCN Campgrounds, with reservations currently lagging behind the same period last year. He attributed this hesitancy among travelers to the continued uncertainty stemming from various factors, including the recent election and ongoing rapid changes. Joe Duemig offered a more nuanced perspective, suggesting that the impact of these uncertainties would likely vary significantly depending on the specific characteristics of individual campgrounds. He posited that factors such as the type of park (e.g., destination-focused versus en-route stops) and its geographical location would play a crucial role in determining its resilience. He voiced particular concern for campgrounds that heavily cater to snowbirds and those with a significant portion of their clientele coming from Canada, given the existing political tensions and reported decrease in border crossings. While acknowledging the historical trend of campgrounds performing well during economic downturns as a more affordable travel option, Joe Duemig cautioned that the recent increase in campground rates might alter this dynamic. He advised campground owners to proactively develop backup plans to mitigate potential negative impacts. Kevin Thueson further elaborated on the booking trends, suggesting that the current situation might not necessarily indicate a crisis but rather a reversion to pre-pandemic travel patterns. He recalled that before the surge in early and extended bookings during COVID-19, the majority of reservations were typically made much closer to the stay date. He also pointed out the significant decline in international travel since the onset of the pandemic and the slow pace of its recovery, which could influence the impact of current international travel advisories. He emphasized the importance of differentiating between overnight or journey-style parks, which traditionally experience slower reservation pick-up, and destination parks that often see bookings well in advance. Shifting the focus to the UK market, Lucy Comer provided an insightful perspective from Hadspen Glamping. She reported a substantial cost of living crisis in the UK, which has influenced travel patterns. Interestingly, despite this economic pressure, their bookings for April were double compared to the same month in the previous year. However, she also noted a clear trend of people opting for more local vacations and a significant decrease in international travel to their site. Lucy Comer highlighted that Hadspen Glamping’s success lies in offering a unique experience centered around sustainability, its off-grid nature, and its deep connection with the local environment and suppliers. She emphasized that they are selling an escape and an experience rather than simply accommodation. The conversation then transitioned to strategies for enhancing the guest experience. Kevin Thueson underscored the critical role of exceptional hospitality and actively engaging with guests as a key differentiator, particularly for campgrounds that might not have the newest facilities. He suggested practical ways to elevate the guest experience, such as organizing tournaments and events around existing amenities like mini-golf or newly added pickleball courts. Joe Duemig, drawing from his extensive travel experiences with his large family, echoed the sentiment about the importance of friendly and attentive customer service. He shared positive anecdotes from campgrounds that went the extra mile, such as offering free water sports equipment, proactively providing assistance, and offering small but impactful gestures like welcome drinks for adults and children. Jen Rice introduced WhoaZone, explaining its mission to revitalize existing bodies of water in various settings by installing inflatable water-based attractions for family entertainment. She emphasized the goal of encouraging outdoor recreation and providing an immersive and thrilling experience for guests, whether they are staying at a partnering campground or visiting for the day. Jen Rice highlighted that WhoaZone’s unique selling proposition is their deep operational experience, as they not only provide the equipment but also manage and operate the attractions, bringing a practical, on-the-ground perspective to their clients. Finally, the discussion touched upon the future of the industry, particularly concerning sustainability and the adoption of new technologies like electric vehicle (EV) charging stations. Lucy Comer discussed the challenges of implementing EV charging at an off-grid glamping site and the importance of ensuring that any technological additions are both effective and user-friendly for guests. Kevin Thueson provided a pragmatic view on investing in EV infrastructure, emphasizing the need to balance the potential demand with the financial implications for investors and the rapidly evolving nature of the technology. He suggested a cautious approach, monitoring the actual demand and the technological advancements before making significant capital investments, as overspending based on speculation could be risky. In conclusion, Brian Searl thanked the insightful panel for their contributions, providing listeners with contact information for Hadspen Glamping (hadspenglamping.co.uk), App My Community (appmycommunity.com), and WhoaZone (gowhoazone.com). He announced the upcoming Outwired podcast episode, promising further data-driven discussions on consumer behavior in the outdoor hospitality sector.

In the recent episode of MC Fireside Chats, Brian Searl warmly welcomed everyone to another episode, highlighting the theme of data insights and analysis, a core focus for their 2025 discussions. With a touch of humor, he acknowledged the self-explanatory nature of the show’s title, playfully teasing Scott Bahr about the redundancy. He then introduced the returning guest, Simon Neal from Camp Map, and special guests Emily Simmons, President of CONY, and Michael Moore, who wears numerous hats, including those at TACO and AGS, and is now also the President of CAMP. Before diving into the data, a lighthearted exchange ensued about Michael’s sports memorabilia, specifically a jersey, and whether it needed updating given the player’s current status, a conversation that briefly touched on the topic of inflation and its impact on investments. Michael Moore then provided a comprehensive introduction to his various roles, starting with the Texas Association of Campground Owners, affectionately known as TACO, the largest state campground association in the country, boasting nearly 450 member campgrounds. He outlined the association’s diverse range of activities, including lobbying, legislative work, legal support, marketing, and the provision of numerous discount and savings programs. Shifting gears, he spoke about AGS, a company that markets and produces guest guides for campgrounds across almost all 50 states, detailing their work in printing, collateral, and digital marketing. Finally, he touched on his recent election as President of CAMP, an organization that facilitates information sharing and collaboration among state and regional campground associations. Emily Simmons followed, introducing herself as the President of CONY, celebrating her upcoming two-year anniversary in the role. She echoed Michael’s description of association benefits, emphasizing advocacy, education, and cost savings programs, and highlighted the recent successful launch of their virtual conference, “Fire Up Forum,” which was designed to address member feedback and provide accessible, ongoing educational resources. She also noted their membership numbers, currently approaching 200, and their strategic focus on attracting Canadian visitors, given their proximity to the border. The conversation then transitioned to a detailed discussion of data trends, with Simon Neal sharing a presentation from PIN Camp, a major European marketplace for outdoor hospitality. He emphasized the increasing prevalence of online bookings across all age groups, even among those over 70, highlighting the importance of digital accessibility for campgrounds. He then delved into booking behavior, comparing trends from the previous year to the current one, revealing a growing price sensitivity among consumers, with a noticeable shift towards cheaper destinations and shorter stays. This led to a broader discussion about the impact of rising prices on consumer decisions, with contributions from Scott Bahr, Michael Moore, and Emily Simmons, who all shared insights into how these trends were playing out in the US and Canada. Scott Bahr provided additional context, noting that while online booking preferences were generally higher in the US, the trend of older age groups embracing online bookings was consistent across both regions. He also discussed the contrasting data on RV registrations, which were declining in the US but growing in Germany, as highlighted by Simon Neal. The speakers then explored the implications of these trends for campground operators, discussing the need to adapt pricing strategies, enhance value propositions, and focus on customer loyalty. They also touched on the broader economic and political uncertainties influencing consumer behavior, emphasizing the importance of scenario planning and data-driven decision-making. The conversation then shifted to a discussion of association activities, with Emily Simmons detailing CONY’s successful virtual conference, “Fire Up Forum,” and Michael Moore outlining TACO’s upcoming conference and legislative priorities. They both emphasized the importance of providing ongoing education and support to their members, recognizing the diverse needs and challenges faced by campground operators. Michael Moore also discussed his role as President of CAMP, highlighting the organization’s efforts to facilitate collaboration and information sharing among state and regional campground associations, and their upcoming meeting in Washington DC to address key industry issues, including tariffs. Finally, the speakers shared their key data insights and trends for 2025. Simon Neal emphasized the importance of digital bookability and showcasing value propositions, Emily Simmons stressed the significance of consumer sentiment, cost awareness, and clear communication of offerings, Michael Moore advised promoting to existing guests and leveraging data on consumer spending in local communities, and Scott Bahr pointed out the trend of campers staying closer to home, emphasizing the need for local marketing efforts. Brian Searl concluded the discussion by reiterating the importance of paying attention to shifting consumer behaviors and leveraging available data to inform strategic planning.

In a recent episode of MC Fireside Chats, Brian Searl convened a panel of industry leaders to delve into the pressing issues and evolving trends impacting the RV and outdoor recreation sectors. The discussion featured Eleonore Hamm from RVDA of Canada, Shane Devenish of the Canadian RV Association (CRVA), Greg Emmert, Phil Ingrassia representing RVDA, and Aaron Bannon from the American Outdoors Association. The episode tackled the complex landscape of potential tariffs, shifting consumer behaviors, and the innovative strides being made within the industry, providing valuable insights for campground owners, RV dealers, and outdoor enthusiasts alike. The discussion began with the potential impact of tariffs on the RV industry. Eleonore Hamm explained that RVDA of Canada is providing information and resources to its members regarding potential counter tariff measures. She highlighted the lack of a sufficient Canadian supply chain to meet the demand, with a significant portion of RVs sold in Canada being imported from the US. The tariffs, if implemented, would affect RVs crossing the border, potentially increasing costs for dealers and consumers. Shane Devenish emphasized the difficulty in keeping everyone informed due to the rapidly changing situation. He also clarified that the Canadian countermeasures would only take effect if the US imposes tariffs on Canadian goods. Phil Ingrassia, speaking from Washington D.C., acknowledged the industry’s concern and stressed the importance of free and fair trade. He noted the interconnectedness of the US and Canadian RV industries. Brian Searl raised the concern about the potential impact on private campgrounds if tariffs do go into effect. Eleonore Hamm responded that there could be a positive side for Canadian campgrounds as people might choose to camp locally. However, she expressed concern about the long-term impact on dealers and potentially on consumers. Aaron Bannon provided an overview of the American Outdoors Association, which comprises organizations providing facilitated recreation experiences on public lands. He discussed the crossover between his members and the RV industry, noting that many guides live in RVs and that a robust tourism industry benefits outfitters. Bannon also mentioned trends like the increasing popularity of glamping and a shift towards shorter, less risky trips. Greg Emmert and Shane Devenish weighed in on the trend of shorter trips, linking it to economic uncertainty and fuel costs. Shane Devenish shared anecdotal evidence of some people planning longer trips within Canada. Brian Searl then posed a question about how businesses in different sectors could pivot in a moderately challenging economic scenario. Aaron Bannon suggested that outfitters might focus on attracting customers from nearby metropolitan areas and diversify their offerings. Greg Emmert emphasized the importance of partnerships and experiential offerings for campgrounds, particularly those near population centers. Eleonore Hamm said that Canadian RV dealers might focus more on pre-owned sales and service. Shane Devenish highlighted the challenges faced by parts suppliers and manufacturers on both sides of the border. Phil Ingrassia discussed the complexities of the situation for US manufacturers due to the sourcing of components and the impact of consumer sentiment on RV sales. Phil Ingrassia then discussed the RVIA’s emerging leaders program, which aims to connect and develop industry professionals. Aaron Bannon spoke about similar programs within the Outdoors Association, emphasizing the value of fresh perspectives. Phil Ingrassia also discussed Go RVing’s experiential events, which are designed to introduce RVing to people who may have little exposure to it. Eleonore Hamm added that Go RVing Canada also participates in similar events. Brian Searl then brought up Pebble, an all-electric RV with advanced technology. Greg Emmert provided details about Pebble’s features, including its self-hitching, remote control maneuverability, and extended vehicle range capabilities. Phil Ingrassia noted that the company was founded by former Tesla executives and that these types of innovations may appeal to a new demographic of RVers. In their final thoughts, Eleonore Hamm thanked everyone for the opportunity to speak. Greg Emmert stressed the importance of developing the next generation of leaders in the outdoor hospitality industry. Aaron Bannon highlighted the passage of the Explore Act and its potential to facilitate new outfitter businesses. Shane Devenish mentioned the CRVA’s 50th anniversary and upcoming special events. Phil Ingrassia expressed optimism about the upcoming season. Eleonore Hamm provided information on how to access the petition regarding tariffs on the RVDA website.

The March 19, 2025, episode of MC Fireside Chats centered on business operations and management in the outdoor hospitality industry, featuring a diverse panel of recurring and special guests. Host Brian Searl was joined by Mike Harrison, Sandy Ellingson, and Ali Rasmussen, along with special guests Katie McLeod, General Manager of Quilly’s RV Parks, and John, Beth, and Ali Kieffer, owners of the Blue Ridge Dakota River KOA in Georgia. The discussion covered a wide range of topics, from technology and consumer trends to the evolving demographics of campers and the challenges faced by campground owners. The conversation began with Brian highlighting the importance of choosing the right online reservation system, emphasizing that campground owners should prioritize systems with open API access. He explained that APIs allow for seamless data integration, automation, and enhanced analytics, ultimately improving efficiency and decision-making. Sandy agreed, reinforcing that consumers want a streamlined experience without needing multiple tools, and that open APIs allow campgrounds to integrate the best features from different platforms. She pointed out that many reservation systems claim they are working on integrations but often fail to deliver them in a timely manner. With a robust API, owners can build their own integrations without relying on software developers. Shifting gears, the discussion turned to the decline in Canadian travelers visiting U.S. campgrounds. Ali Rasmussen noted a dramatic 70% drop in Canadian visitors at her properties, a trend that has forced her to rethink advertising and marketing strategies. While some campground owners, like Katie McLeod, reported an increase in Canadian guests at their Texas properties, others, particularly in Georgia and New England, have seen significant declines. Mike Harrison explained that he had noticed booking trends weakening as early as mid-2024 and attributed part of the decline to economic factors, including the weakening Canadian dollar and rising tariffs. Brian added that rhetoric around the “51st state” concept had also alienated Canadian travelers, leading many to cancel U.S. trips in protest. Sandy Ellingson questioned whether the decline was solely due to travel restrictions or if it was also tied to a broader shift in demographics, where older generations of campers are not being replaced by younger ones. This led to a larger discussion about the changing profile of campers. Sandy shared insights from ongoing industry research, which suggests that traditional camping demographics are shifting. She noted that many long-time campers are aging out of the industry, and younger generations are not adopting RVing and camping at the same rate. She referred to this shift as the “death of the camper and the rise of the traveler,” emphasizing that modern outdoor enthusiasts often view camping differently. Instead of seeing it as a long-term lifestyle choice, many younger travelers prefer shorter, more curated outdoor experiences. Brian agreed and pointed out that glamping, cabin rentals, and tent sites are potential entry points for this new demographic. Sandy announced that the research findings would soon be shared with the industry at upcoming conferences, with the goal of helping campground owners adapt to these changes. The conversation also touched on the challenges of encouraging curiosity and adaptability among campground owners. John and Beth Kieffer discussed their experience as KOA franchisees, emphasizing how KOA’s extensive data and support systems have helped them refine their operations and improve guest experiences. However, John noted that many long-time KOA owners are resistant to change and hesitant to upgrade their facilities, despite KOA’s recommendations. He explained that some owners blindly rely on past success rather than adapting to evolving guest expectations, which could lead to difficulties in the future. Beth added that financial constraints often contribute to this reluctance, as many owners worry about the costs associated with infrastructure upgrades. Brian suggested that curiosity is a key factor in success, questioning whether it can be taught or if it is an inherent trait. Katie McLeod expressed skepticism, stating that while curiosity is difficult to instill, setting clear expectations for staff and fostering a culture of learning can help bridge the gap. Ali Rasmussen raised another important question about how the industry can attract younger generations to camping and RVing. She pointed out that Millennials and Gen Z often avoid physically demanding activities, which could pose a challenge for traditional RVing, which requires setup and maintenance. Katie shared an innovative approach she has seen at some parks, where campgrounds offer “first setup” services to help new RV owners learn the basics. She explained that her own park manager regularly assists guests with their first-time setup, creating an emotional connection that makes them more likely to return. Sandy added that a successful initiative she has worked on involves partnerships between campgrounds and RV dealerships, where dealerships host “maiden voyage” experiences at campgrounds, teaching new RV owners the essentials of setting up and troubleshooting their rigs. These programs not only create better experiences for first-time campers but also help build long-term loyalty. The discussion then turned to the importance of offering diverse experiences that go beyond traditional camping. Brian emphasized the need to foster a deeper passion for the outdoors, rather than just selling amenities. John and Beth Kieffer shared how they have introduced additional services at their KOA, such as food trucks, fly fishing lessons, and winery tours, all of which enhance the guest experience without adding significant operational costs. Brian encouraged owners to think outside the box, suggesting that activities like survival skills workshops, guided hikes, and even foraging experiences could create lasting memories and a deeper appreciation for the outdoors. As the episode wrapped up, each panelist shared their final thoughts. John Kieffer warned that the rising cost of building new campgrounds—now averaging $60,000 per site—could push prices even higher, potentially making camping less accessible. Sandy reiterated the importance of actively onboarding new guests and attracting younger travelers to sustain the industry’s long-term growth. Katie emphasized the need to create unique, nature-focused experiences that encourage guests to disconnect and reconnect with the outdoors. Ali echoed this sentiment, adding that fostering a sense of community at campgrounds is just as important as providing great amenities. She noted that people are increasingly seeking meaningful human connections and that campgrounds should embrace that need by designing experiences that encourage interaction and shared moments. Brian concluded the show by reflecting on the broader challenge of capturing people’s attention in an era of digital distractions. He argued that the passion for the outdoors is still there, but it is competing with an overwhelming amount of digital content and entertainment. To remain relevant, campground owners must not only adapt their offerings but also find innovative ways to communicate the value of outdoor experiences to new audiences. With so many factors shaping the industry’s future, from economic shifts to changing traveler expectations, the key takeaway was clear—those who embrace curiosity, adaptability, and a forward-thinking approach will be best positioned for success.

On the March 12th, 2025 episode of MC Fireside Chats, host Brian Searl welcomed a panel of experts and industry leaders to discuss the evolving landscape of guest experiences in outdoor hospitality. The conversation featured recurring guests Zach Stoltenberg (LJA), Joe Duemig (App My Community), and Scott Foos (Horizon Outdoor Hospitality). Additionally, special guests included Quentin Incao (Q Hospitality Management) and Amber Tyrell (Valley Views Glamping, New Zealand), who shared valuable insights on enhancing guest experiences. The discussion kicked off with Zach Stoltenberg highlighting emerging trends in off-grid solutions, particularly in resort developments where traditional utility infrastructure is either cost-prohibitive or logistically unfeasible. He pointed out the increasing adoption of composting toilets, solar power, and wind energy, driven by the demand for remote, immersive experiences. Zach cited a luxury glamping example on an island off the coast of South Carolina, where guests pay a premium for exclusivity and nature-driven stays. Brian Searl expanded on the topic by noting the growing interest in alternative accommodations, from high-end luxury sites to budget-friendly off-grid tenting options. He emphasized that not all campers seek five-star glamping resorts or luxury RV parks, and there remains a strong demand for simpler, yet well-marketed, nature-based experiences. Joe Duemig raised an important question regarding market demand, asking whether off-grid luxury glamping is being developed due to genuine demand or simply because of affordable land opportunities. Zach responded that while the market is not as large as traditional hospitality, there is a niche audience willing to pay a premium for unique and exclusive experiences. He stressed the importance of curating an immersive stay that offers scarcity and a high-value proposition. Scott Foos emphasized the importance of storytelling in hospitality, stating that properties should not merely sell lodging but rather a compelling narrative that connects emotionally with guests. He advised against competing purely on price and instead recommended focusing on unique experiences that drive customer engagement and loyalty. Quentin Incao introduced his new glamping property, Two Capes Lookout on the Oregon Coast, which features geodesic domes and mirror cabins designed to offer breathtaking views and a tranquil, car-free environment. He explained that the property prioritizes peace, natural beauty, and an intimate connection with the environment, enhancing the guest experience through thoughtful design and minimal environmental impact. Later in the show, Amber Tyrell shared insights from Valley Views Glamping in New Zealand, an off-grid retreat she operates with her husband. She highlighted their focus on exceptional hosting and sustainability, stating that personal interaction and human connection are fundamental to their success. Amber noted that their guests often leave feeling emotionally enriched by the experience, reinforcing the idea that hospitality is more than just providing a place to stay. The conversation then shifted to the role of partnerships in enhancing guest experiences. Zach suggested that operators look for local businesses, artisans, and outdoor activity providers to create unique on-site or off-site experiences. Joe added that leveraging affiliate marketing and strategic collaborations can generate additional revenue while also elevating the overall guest experience. Scott addressed the challenge of integrating local experiences seamlessly into the booking process, noting that industry tools are evolving to help operators better connect guests with nearby activities. He mentioned Flip.to as a potential solution that overlays onto booking platforms, providing guests with insights into area attractions and experiences. The panel also discussed foundational aspects of guest experience, such as high-quality mattresses, well-maintained landscaping, and friendly staff. Joe emphasized the importance of front-desk hospitality, sharing his observations from visiting numerous RV resorts where guest engagement was often lacking. Scott reinforced that the guest experience starts with employee satisfaction, as engaged and happy staff are more likely to provide exceptional service. As the discussion wrapped up, Quentin stressed the importance of differentiation in the market, advising operators to carve out a unique identity rather than merely following trends. Brian concluded by reminding operators that storytelling, branding, and thoughtful guest experiences are essential to long-term success in outdoor hospitality. The episode provided a comprehensive look at the strategies and trends shaping guest experiences in the glamping and outdoor hospitality industry, offering valuable insights for property owners, managers, and industry professionals.

The March 5, 2025, episode of MC Fireside Chats featured an insightful discussion on key industry trends and challenges, with host Brian Searl joined by recurring guests and new participants. The panel included Miguel Huerta from the Mexican Glamping Association, Simon Neal from Camp Map, Rafael Correa from Blue Water, Matt Whitermore an Outdoor Hospitality Professional, Shari Heilala from Sage Outdoor Hospitality, and Mark Koep, among others. The conversation revolved around the impact of major events, shifting travel patterns, and data-driven strategies for success in the outdoor hospitality industry. Miguel Huerta highlighted the significance of the 2026 FIFA World Cup, which will be hosted across Mexico, Canada, and the U.S., emphasizing the immense potential for campgrounds, glamping sites, and RV parks to capitalize on the surge in tourism. He noted the high demand for alternative accommodations as hotel prices skyrocket, advising operators to begin preparations now. Rafael Correa weighed in on pricing strategies, warning against excessive rate hikes that could deter future guests, and stressed the importance of maintaining value propositions. Simon Neal, offering a European perspective, pointed out that demand for World Cup accommodations will come in waves—early planners booking far in advance and last-minute travelers willing to pay a premium. He emphasized the need for campgrounds to be flexible and ready to accommodate a range of visitors. Rafael added that major events create displacement effects, meaning people who might otherwise visit certain areas could be looking for alternative travel experiences, further benefiting the outdoor hospitality sector. The conversation then shifted to the broader state of the industry. Rafael shared insights from Blue Water’s portfolio, noting a rise in long-term stays, a decline in transient RV bookings, and continued strong demand for vacation rentals and glamping. He attributed the shrinking booking window to guests becoming more accustomed to dynamic pricing and greater availability in the post-pandemic landscape. Shari Heilala supported these observations, highlighting the importance of data in making informed pricing and marketing decisions. A key discussion point was the growing role of long-term stays, not just among full-time RVers but also as a solution to housing affordability issues. Shari pointed out that many people are opting for RV living due to rising housing costs, particularly in regions like Phoenix, where renting a travel trailer is a cost-effective alternative. Brian challenged the assumption that RV owners struggle with housing affordability, but the panelists clarified that many individuals are choosing RV life as a primary living arrangement rather than a leisure activity. Simon Neal provided a European perspective, explaining that while long-term stays are not a major factor in Europe, seasonal migration from northern to southern regions remains strong. However, uncertainty in the market has made travelers more hesitant to book in advance. Mark Koep added that demand for long-term RV stays is particularly high in areas with significant industrial and economic development, such as Texas and Arizona, where workers need flexible, short-term housing solutions. Concerns over international travel trends were also raised, with Miguel revealing that searches for flights from Mexico to the U.S. had dropped by 10%. Similar declines were observed in Canadian cross-border travel, attributed to economic conditions and geopolitical tensions. However, Simon remained optimistic that people will still prioritize travel, even if their habits shift toward regional destinations. Shari emphasized the importance of data-driven decision-making, noting that while past data is helpful, predicting future trends remains challenging due to economic uncertainty and external factors such as inflation and potential national park closures. She recommended operators take a conservative approach while exploring new revenue streams to mitigate risks. The panel also discussed evolving guest expectations, particularly in the glamping sector. Shari revealed that the number of professionally managed glamping units had grown by 11% year over year, with continued rate increases. Matt highlighted the importance of creating unique, experience-driven offerings that differentiate properties from traditional hotels and short-term rentals. Rafael reinforced this idea, noting that the hospitality industry’s competitive advantage lies in fostering community and providing exceptional experiences that hotels and Airbnbs cannot replicate. Wrapping up, panelists shared insights into their respective companies. Rafael introduced Blue Water Hospitality’s management and development services, Matt talked about his new podcast Good Morning Outdoors, and Miguel invited listeners to explore the Mexican Glamping Association’s work. Shari announced the launch of Sage Outdoor Advisory’s glamping data reports, while Simon detailed Camp Map’s innovative digital mapping solutions, now integrated with KOA’s booking platform. The discussion underscored the industry’s need to adapt to changing travel behaviors, leverage data for strategic decision-making, and focus on guest experience to drive long-term success. The episode concluded with Brian teasing the next installment of Outwired, promising an in-depth discussion on humanoid robots, RVIA findings, and emerging trends in outdoor hospitality.

The latest episode of MC Fireside Chats, hosted by Brian Searl, kicked off with the usual banter between recurring guests Greg Emmert and Angele Miller, setting a lighthearted tone before diving into deeper discussions about the RV industry, outdoor recreation, and emerging trends in travel and accommodations. With key players from the RV industry unavailable due to board meetings, the conversation took a broader focus on innovative housing solutions and the evolving landscape of outdoor hospitality. Angele Miller highlighted the growing demand for wellness tourism, emphasizing how nature-based experiences like meditation, yoga, and Nordic-style wellness treatments are attracting more visitors. She pointed out that people are increasingly looking for ways to integrate nature into their well-being, whether through forest bathing, herbal tea rituals, or simply unplugging in scenic environments. This shift aligns with broader travel trends where guests seek holistic experiences rather than just a place to stay. The discussion expanded into economic factors affecting the industry, particularly cross-border travel. Brian and Angele touched on the decline in Canadian travelers heading to the U.S. due to the weak Canadian dollar and political factors, with more locals opting for domestic vacations instead. This has resulted in an uptick in Canadian campground reservations, highlighting the economic shifts that are reshaping travel habits. Brent Fullerton, general manager of Carefree RV, provided insights into customer service strategies that are refining RV sales and rentals. He discussed the industry’s need to improve the service experience, especially given labor shortages and the challenge of keeping up with seasonal demand. Brent emphasized that while the RV industry has traditionally been laid-back, the current economic climate requires a more proactive approach to customer service, faster response times, and greater efficiency in handling repairs and parts shortages. He also noted the importance of adapting to changing consumer expectations, particularly in an era where customers demand high-quality service and instant solutions. Arthur Jason, CEO of AC Future, introduced his company’s AI-powered transformer homes, which were recently showcased at CES 2025. These modular, off-grid living spaces use artificial intelligence to optimize energy use, harvest water from the air, and create a self-sustaining environment. Arthur explained how these units offer a high-end, flexible alternative to traditional housing and could redefine the concept of mobile living. He also touched on their potential application for glamping, RV parks, and sustainable outdoor accommodations, making them an attractive option for operators looking to enhance guest experiences with cutting-edge technology. Greg Emmert and Brian explored the broader implications of AI-driven housing and its role in shaping the future of outdoor travel. They discussed the potential for these homes to be integrated into themed glamping resorts, offering curated experiences that cater to specific demographics. From a Mars-themed desert retreat to a high-tech forest getaway, these modular homes could provide a unique alternative to traditional cabins and yurts, pushing the boundaries of outdoor hospitality. The conversation also touched on the larger societal shifts toward automation and AI, with Brian speculating on the impact of robotic assistants in everyday life. He noted that fully functional humanoid robots could be available within the next few years for as little as $20,000 to $30,000, potentially transforming domestic life and further influencing travel habits. The panel debated whether these advancements would lead to greater mobility, with people embracing flexible, technology-driven living spaces instead of traditional homes. As the episode wrapped up, each guest reflected on the opportunities and challenges ahead. Arthur reiterated his commitment to bringing AC Future’s homes to Canada, while Brent acknowledged the need for continued innovation in the RV industry to meet evolving customer demands. Angele emphasized that regardless of technological advancements, the fundamental appeal of outdoor recreation remains the same: people seek connection with nature and meaningful experiences. The episode served as a deep dive into the intersection of outdoor hospitality, technology, and shifting consumer behaviors. With innovative solutions like AI-powered homes and evolving approaches to RV sales and rentals, the industry is adapting to a changing landscape where customer expectations, economic pressures, and sustainability concerns are reshaping the future of travel and outdoor living.

The February 19, 2025, episode of MC Fireside Chats, hosted by Brian Searl, featured a discussion on business operations and management, bringing together industry experts and key players in the outdoor hospitality space. The panel included recurring guests Jeff Hoffman of Camp Strategy, Mike Harrison of CRR Hospitality, and Sandy Ellingson, a technology consultant and advocate for campgrounds. Special guests for the episode were Eric Stumberg, co-founder and CEO of TengoInternet, and Kelly Jones, Vice President of Operations at Great Escapes RV Resorts. Jeff Hoffman, known for his expertise in assisting campground owners with operational efficiency, discussed the importance of having structured systems in place to reduce stress and improve team effectiveness. He emphasized that successful business operations start with well-established procedures that align with the needs of both employees and guests. Jeff highlighted the significance of listening to employees, as they are often the first to identify potential problems and solutions. Mike Harrison, representing CRR Hospitality, shared insights into the necessity of balancing on-property culture with remote corporate culture. He detailed how CRR integrates technology to streamline operations while ensuring human engagement remains a priority. Mike stressed that associate engagement directly impacts guest experiences, emphasizing the importance of intentional team-building efforts and recognition programs that foster a positive work environment. Kelly Jones, with extensive experience in campground operations, discussed how Great Escapes RV Resorts prioritizes team development as the foundation for providing top-tier guest services. She elaborated on how structured training sessions and ongoing educational programs help create a culture of trust and collaboration among employees. Kelly also spoke about the generational differences in the workforce and how understanding these differences can lead to better communication and teamwork. Sandy Ellingson offered a broader perspective on how campgrounds can implement effective team-building strategies. She recounted experiences of helping parks restructure their teams by aligning employees with roles that match their skills and interests, leading to higher efficiency and job satisfaction. She also highlighted how industry conferences provide opportunities for networking and knowledge-sharing, which can significantly benefit campground operators. Eric Stumberg provided valuable insights into the role of technology in enhancing campground operations. He discussed how connectivity solutions, such as reliable internet and digital tools, contribute to both guest satisfaction and operational efficiency. Eric explained that technology should be an enabler rather than a replacement for human interaction, helping employees focus on delivering exceptional customer service while automating routine tasks. The conversation also explored how technology can be used to improve employee experiences. From mobile apps that assist with scheduling and communication to advanced property management systems that reduce administrative burdens, the panelists agreed that technology plays a crucial role in fostering a productive work environment. They noted that when employees have access to the right tools, they can focus more on guest interactions and delivering memorable experiences. A key takeaway from the discussion was the importance of adapting business strategies to meet evolving industry trends. The panelists emphasized that campground owners should be open to change and invest in continuous learning to stay ahead of the competition. Conferences and industry events serve as vital platforms for sharing best practices and discovering new ways to optimize operations. As the episode wrapped up, each panelist encouraged campground owners to embrace a holistic approach to business operations by integrating team-building initiatives with technology-driven solutions. They reiterated that success in the industry hinges on creating a strong, engaged workforce that is empowered by efficient processes and innovative tools. Overall, the episode underscored the importance of balancing traditional hospitality values with modern operational advancements. By investing in team development and leveraging technology effectively, campground owners can enhance both employee satisfaction and guest experiences, ultimately driving long-term success in the outdoor hospitality industry.

The latest episode of MC Fireside Chats, hosted by Brian Searl, brought together industry experts Kevin Thueson, Zach Stoltenberg, and Garrett Brown for a deep dive into campground development, investment strategies, and guest experience personalization. Garrett Brown, owner of Cameron Ranch Glamping near Houston, Texas, introduced his property, which consists of four high-end glamping structures. Brown emphasized the importance of working with reputable architects to streamline permitting processes and plan for future expansions effectively. He highlighted the necessity of having a clear guest avatar in mind to tailor experiences that drive repeat bookings and word-of-mouth marketing. Kevin Thueson, representing KCN Campgrounds, shared his experience in campground investment, managing KOA franchises, and scaling operations across multiple states. He stressed the value of detailed site evaluations before acquisitions and the importance of structured growth plans. Thueson emphasized that purchasing existing campgrounds offers insights into historical performance, ensuring a predictable investment return compared to ground-up developments. Zach Stoltenberg announced the launch of his new independent outdoor hospitality studio in partnership with LJA, an established engineering firm. This new venture aims to integrate architecture, landscape architecture, and civil engineering to offer comprehensive design solutions for resort and hospitality development. Stoltenberg outlined the significance of a well-planned design process, ensuring long-term feasibility and compliance with zoning and permitting requirements. The discussion touched on the importance of architects in campground planning, even for seemingly simple projects. Stoltenberg elaborated on the necessity of a phased site plan, future-proofing expansions, and ensuring compliance with regulatory requirements. He emphasized that a structured design approach can prevent costly mistakes and expedite the approval process. Thueson elaborated on KCN’s process of evaluating campgrounds before acquisition, analyzing guest demographics, and determining necessary infrastructure upgrades. He shared that market research, guest feedback, and competitive analysis play crucial roles in decision-making. Thueson also highlighted the importance of delivering high-quality experiences rather than merely competing on price. Garrett Brown detailed his approach to guest experience personalization, explaining how Cameron Ranch Glamping incorporates private amenities like hot tubs and saunas to differentiate itself. He shared an innovative method of using AI-generated personalized songs for guests, which has significantly boosted engagement and word-of-mouth marketing. Brown emphasized that minor personal touches create lasting impressions, driving customer loyalty and increasing organic referrals. A significant portion of the discussion focused on the need for operators to understand and adapt to evolving guest expectations. Stoltenberg explained that consistency in branding, messaging, and guest experience builds trust, which is vital for long-term success. He stressed that effective campground development goes beyond physical design—it requires a seamless and engaging customer journey from booking to departure. The conversation also highlighted the challenges of working with different planning and zoning authorities. Thueson shared his experiences navigating varying regulatory landscapes, emphasizing the importance of hiring professionals who understand local requirements. He reiterated that investing in expert consultation early on can save time and money in the long run. As the episode wrapped up, the panelists agreed that the outdoor hospitality industry is continuously evolving, requiring operators to stay ahead of market trends and guest expectations. Brian Searl suggested a follow-up discussion on personalized guest experiences in a future episode, inviting Garrett Brown to share more insights on innovative engagement strategies. This episode underscored the intricate balance between strategic planning, guest experience, and regulatory navigation in the outdoor hospitality industry. By leveraging professional expertise and innovative guest engagement techniques, campground operators can create sustainable and profitable businesses while enhancing the overall camping experience for guests.