Episodes

Week 1 - Industry Trends & Insights

Each first Wednesday of the month, we dive into the latest trends, market analysis, and predictions in the outdoor hospitality industry. Join industry analysts, market researchers, and outdoor hospitality industry leaders as they unpack topics like market growth, demographic changes, and guest preferences.

October 7, 2026

MC Fireside Chats – October 7th, 2026

During the October 7, 2026, episode of MC Fireside Chats, industry leaders emphasized that to attract an evolving, experiential demographic, campground operators must hyper-focus on specific niches, adapt to the rise of smaller, rugged RVs, and forge strong cross-sector collaborations.
September 2, 2026

MC Fireside Chats – September 2nd, 2026

During the September 2, 2026, episode of MC Fireside Chats, outdoor hospitality experts explored the rapid evolution of AI-integrated property management systems and evolving consumer behaviors, emphasizing a market shift toward simpler recreational vehicles and the importance of targeting guests by specific life stages rather than broad generational labels.
August 5, 2026

MC Fireside Chats – August 5th, 2026

In the August 5th episode of MC Fireside Chats, a diverse panel of outdoor hospitality leaders discussed how current economic headwinds are driving a shift from transient RV travel to long-term stays and unique glamping experiences, emphasizing that operators must leverage creative marketing and exceptional, personalized hospitality to thrive in a rapidly changing market.
July 1, 2026

MC Fireside Chats – July 1st, 2026

In the July 1, 2026, episode of MC Fireside Chats, industry experts discussed how macroeconomic factors and shifting generational preferences are pushing the outdoor hospitality sector to prioritize transparent marketing, proactive AI reputation management, and the creation of highly customized, premium “boutique” RV sites.
June 3, 2026

MC Fireside Chats – June 3rd, 2026

In the June 3, 2026 episode of MC Fireside Chats, our panel of industry experts contrasted the current slowdown in traditional RV sales with the rapid, institutional growth of the glamping sector. The discussion also highlighted how American developers can learn from cost-effective European campsite models and stressed the urgent need to prepare campground electrical grids for the incoming wave of all-electric RVs.
May 6, 2026

MC Fireside Chats – May 6th, 2026

In this episode, guest host Scott Bahr and a panel of industry leaders discussed how rising fuel costs and economic pressures are causing campers to favor shorter, more localized trips and “onboarding” through more accessible accommodations. The group emphasized that the industry’s long-term success depends on a shared responsibility to simplify the guest experience and provide flexible, affordable vacation options for a new generation of casual participants.
April 1, 2026

MC Fireside Chats – April 1st, 2026

The April 1st, 2026, episode of MC Fireside Chats featured industry experts Phil Ingrassia, Scott Bahr, and Simon Neal discussing how steady consumer sentiment and the therapeutic nature of the outdoors are sustaining the industry despite rising gas prices and geopolitical tensions. The panel explored the resilience of RVers and the potential for American campgrounds to adopt European-style “all-inclusive” resort models to attract a more diverse range of guests.
March 4, 2026

MC Fireside Chats – March 4th, 2026

Industry experts on MC Fireside Chats analyzed 2026 data trends, highlighting a shift toward shorter booking windows and the untapped potential of dynamic pricing to stabilize revenue despite “mild” transient growth. The panel emphasized that maintaining operational excellence and clear digital communication is essential for navigating current economic fluctuations and ensuring long-term resilience in the outdoor hospitality sector
February 4, 2026

MC Fireside Chats – February 4th, 2026

In the recent episode of MC Fireside Chats aired on February 4th, 2026, host Brian Searl and a panel of experts analyzed the shifting landscape of outdoor hospitality, noting a positive uptick in early-season booking pace and a stronger consumer sentiment compared to previous years. The discussion centered on a comprehensive new report regarding Gen Z, identifying them as a risk-averse, “experience-chasing” demographic that requires highly authentic digital storytelling and multi-channel marketing to engage effectively.

Recurring Guests

Scott Bahr

Scott Bahr

Cairn Consulting Group
Simon Neal

Simon Neal

CampMap
Miguel Huerta

Miguel Huerta

Mexican Glamping Association
Rafael Correa

Rafael Correa

Blue Water Development
Eleonore Hamm

Eleonore Hamm

RVDA Canada
Phil Ingrassia

Phil Ingrassia

RVDA
Michael Moore

Michael Moore

Texas Association of Campground Owners (TACO)

Week 2 - Building Park Value

The second Wednesday of the month focuses on how to build and evaluate park equity physically, operationally, and financially. With insights from designers, operational experts, active park owners, and valuation specialists, this episode covers physical master planning, strategic amenity investments, revenue generation, market valuation, and how to maximize the price your property commands when it’s time to sell.

On September 13th, 2023, we were joined by Jonnie for the MC Fireside Chats.
September 13, 2023

MC Fireside Chats – September 13th, 2023

In the previous episode of MC Fireside Chats, Cara Csizmadia rejoined as a guest host. She led a panel that included special guests Richard Cherry, owner of Cherry Glamping, and Alexander Allred, owner of Blueridge Glamping. Recurring guests Ruben Martinez, founder of the American Glamping Association, and Zach Stoltenberg, Glamping and RV Resort Design Leader at Clockwork, were also present. Together, they delved deep into the nuances of the glamping industry, focusing on sustainability and the integration of technology. The conversation initiated with a focus on the foundational role of sustainability in the glamping industry. The panelists, including Ruben Martinez and Alexander Allred, shared their firsthand experiences, highlighting the high costs and complexities involved in setting up renewable energy sources and aligning sustainability with customer expectations. Richard Cherry emphasized the hidden costs associated with infrastructure development, including sewage and power systems, advising prospective business owners to be realistic in their budgeting. As the discussion progressed, the panelists, including Ruben and Zach, noted a trend towards “shovel-ready” projects to mitigate the risk of delays, emphasizing the importance of setting a realistic opening date to ensure completion. They shared insights on the current investment climate, highlighting a heightened sensitivity to the time taken from the inception to the first booking, a factor becoming increasingly critical in investment decisions. Zach Stoltenberg brought a fresh perspective, encouraging businesses to start with small sustainable choices that can enhance the guest experience while being eco-friendly. He mentioned the evolving industry standards and certifications that can help resorts market themselves as sustainable, adding value to their brand. He also introduced the concept of dark skies compliance as a new classification in the industry, emphasizing the need to start somewhere in the journey towards sustainability. Towards the end of the discussion, Zach shared an exciting development about a potential collaboration with a software company to develop a platform for managing various aspects of a glamping site remotely, enhancing both sustainability and the guest experience. This technology aims to integrate with existing booking software to automate various processes, such as setting key codes and controlling the thermostat based on booking schedules, promising a future where technology significantly aids operational efficiency. As the conversation wound down, there was a light-hearted discussion about the upcoming Glamping Show, with Richard Cherry humorously suggesting bringing zebras as a unique attraction. Despite the confirmation of absence from some panelists, including Alexander Allred and Richard, for the event, there was a shared hope for future meetings and a continuous evolution of the industry. Throughout the conversation, the panelists shared rich insights drawn from their experiences, painting a picture of an industry at the crossroads of tradition and modernity, grappling with the challenges of sustainability while eager to embrace technological advancements to enhance operational efficiency and guest experience. The discussion underscored the dynamic nature of the glamping industry, characterized by a constant balancing act between sustainability, luxury, and profitability.
MC Fireside Chats - this week we were joined by Zach on August 9th, 2023.
August 9, 2023

MC Fireside Chats- August 9th, 2023

In a recent episode of MC Fireside Chats, the transformative journeys within the glamping universe took center stage. Sponsored by Horizon Outdoor Hospitality, the episode began with a fresh introduction, showcasing the show’s commitment to bringing weekly conversations with thought leaders, entrepreneurs, and outdoor hospitality experts. Brian Searl expressed his enthusiasm for the new introduction, highlighting the show’s evolution and its dedication to keeping content fresh and engaging for its audience. The distinguished panel for the episode comprised industry experts and enthusiasts. Zach Stoltenberg, from Clockwork; and Connor Schwab, VP at Sage Outdoor Advisory, all shared their insights and experiences. Special attention was given to the unique stories of the episode’s special guests. Chris Jeub, the owner of Monument Glamping, delved into his inspiring transition from an educator to a glamping site owner. His journey showcased the diverse paths individuals take to enter the world of glamping and the passion that drives them. Vidar Velle, the visionary founder of Nordic Glamping based in the UK, was another highlight of the show. Vidar discussed the intricacies of setting up glamping structures, emphasizing the blend of luxury and nature. He also shared enthralling tales of glamping amidst the wilderness, painting a vivid picture of the experiences guests can expect. Recurring guests, Zach from Clockwork and Connor Schwab from Sage Outdoor Hospitality, also shared updates on their projects and the latest trends in the glamping industry. Their insights provided a comprehensive look into the current state of the industry and its future trajectory. The episode was not just an exploration of glamping but also a testament to the growth and potential of the outdoor hospitality industry. With a mix of expert opinions, personal journeys, and industry insights, MC Fireside Chats continues to be a beacon for those interested in outdoor hospitality. In conclusion the episode offered a deep dive into the world of glamping. From personal journeys to industry trends, the episode provided a holistic view of the glamping universe, making it a must-watch for enthusiasts and professionals alike.
MC Fireside Chats this week we were joined by Az on July 12th.
July 12, 2023

MC Fireside Chats – July 12th, 2023

In the previous episode of MC Fireside Chats presented by Modern Campground and hosted by Brian Searl, the discussion had begun with Sharon and Tony Turner sharing their experience of running the glamping site, Glamping Retro, in Tennessee. They had emphasized the importance of providing a unique and comfortable experience for their guests, which included providing amenities like a hot tub, a fire pit, and a grill. They had also mentioned that they had a variety of accommodations, including treehouses, airstreams, and bell tents. Adrian and Carol Passos, owners of a glamping site Caracol Glamping in the UK, had shared that they had a variety of accommodations, including shepherd’s huts, bell tents, and a converted horse box. They had also emphasized the importance of providing a unique and comfortable experience for their guests. Zach Stoltenberg had discussed the importance of providing a unique and comfortable experience for guests. He had mentioned that as the glamping market was becoming more saturated, it was important for glamping sites to differentiate themselves by providing unique experiences and amenities. The discussion had then turned to the future of the glamping industry. The panelists had agreed that as the industry was becoming more saturated, glamping sites would need to continue to innovate and provide unique experiences to attract guests. They had also discussed the potential for glamping sites to become more upscale and luxurious. The panelists had also discussed the importance of marketing in the glamping industry. They had mentioned that social media was a crucial tool for marketing their sites and attracting guests. They had also discussed the importance of telling the story of their sites and creating a strong brand. The discussion had then turned to the potential for growth in the glamping industry. The panelists had discussed the possibility of expanding their sites and adding more accommodations. They had also discussed the potential for hosting events, such as weddings, at their sites. The panelists had also discussed the challenges of running a glamping site. They had mentioned that they were seasonal businesses, which could present challenges in terms of revenue and operations. They had also discussed the challenges of maintaining their sites and providing a high level of service to their guests. The discussion had concluded with the panelists discussing the future of the glamping industry. They had expressed optimism about the future of the industry and the potential for growth and innovation. They had also expressed their excitement about the potential for glamping to continue to evolve and provide unique and memorable experiences for guests.
June 14, 2023

MC Fireside Chats – June 14th, 2023

During the MC Fireside Chats episode last June 14 presented by Modern Campground, David Smith started the conversation by reintroducing Outside Capital, a financial investment management firm specializing in outdoor hospitality. Their portfolio ranges from glamping and campgrounds to nature-based hotels, and they provide financial backing for deals in the industry, also leading their own projects. Dimphy discusses the inception of her campsite in Romania. She shares how the concept of glamping, relatively new in Romania, has gained popularity, particularly among Bucharest’s city dwellers looking for weekend getaways. She observes that her campsite, strategically located near the capital, is experiencing increasing traction. Annette of Rustic Rook Resort describes their establishment nestled 19 miles from Colorado’s Great Sand Dunes National Park. The resort, which opened in 2020, offers 30 glamping tents, presenting breathtaking views of the dunes and surrounding mountains. Irene Wood highlights the rising interest in the glamping industry as reflected in the increase in relevant articles and publications. She and David Smith concur with Brian’s assertion that the glamping industry usually starts with small operators, gradually attracting more substantial investments. Connor Schwab sees a maturation process unfolding in the RV and campground industry. He envisions a future where the sector becomes more institutionalized and integrates technology to match the hotel industry’s sophistication, particularly regarding dynamic pricing, reservation systems, and marketing. In the panel discussion, Annette delves into the story of Rustic Rook Resort. She and her husband noticed a high demand for campgrounds in Colorado and, utilizing their construction background, constructed their glamping site, opening its doors in 2020. Despite observing significant interest in the camping industry, she warns that it’s not a get-rich-quick scheme due to the immense work and stress involved in managing such a venture. The panelists agree that the future of the glamping industry is promising. Irene Wood remarks that travel patterns changed after Covid-19, and brands who’ve established a lifestyle brand rather than merely providing accommodation stand a better chance at success. She also cautions about an increasing number of brokers looking to offload struggling glamping operations, suggesting potential threats to the industry. The panel also navigates through the economic challenges that businesses face, including rising costs and aggressive competition. They observe some struggling businesses that did not anticipate these challenges in their initial project costs. To stay competitive, these businesses lower their pricing, which could lead to potential washouts. Meanwhile, some businesses like RV parks are thriving and expanding their services, showing resilience in the changing economic climate. The group then discusses Dimphy’s business in Romania. Dimphy finds her business performing well, given the extended operating season. She highlights the role nationality plays in her campsite’s reputation, with positive reviews from German guests leading to an influx of other European visitors. However, she also outlines several challenges, including securing flat spaces for RV parking, establishing a reliable water supply, and dealing with local economic and inflationary issues. The participants then delve into the real estate aspect, led by David. He discusses the complexities of the current real estate market, citing increased interest rates and floating rate loans as major obstacles. He notices that various sectors, including multifamily apartment buildings and the hotel industry, are being affected. Despite the difficulties, David emphasizes the importance of resilience and building successful businesses to withstand regular business cycles and exceptional situations. Annette shares her insights on the trials of running a hospitality business, going beyond the allure of the”dream” phase and into the reality of daily challenges. Irene Wood humorously suggests a support group for owner-operators in hospitality to cope with unpredictable challenges. The group also discusses market saturation in the glamping industry, with Connor expressing concerns about the rapid increase of glamping resorts. Annette suggests engaging with local planning commissions to gather occupancy data from all campgrounds, which could help evaluate if the market can sustain new businesses. The main objective is to foster a sustainable business environment and prevent a saturation leading to widespread failures. They also ponder on various factors influencing market saturation, such as effective marketing and managing customer expectations. Despite acknowledging few nearing saturation markets, they argue it’s not only about saturation but also about the appropriateness of businesses to their markets. They also discuss the concept of opportunity costs in outdoor hospitality businesses, which often do not run full seasons due to factors like zoning regulations. David Smith states that while market saturation is a concern, businesses should not solely rely on it. He underscores the importance of offering a unique and differentiated glamping experience.
Mc rescue chats - this week we were joined by angela miller for the MC Fireside Chats on April 12th, 2023.
May 12, 2023

MC Fireside Chats – April 12th, 2023

In the April 12th episode of MC Fireside Chats, hosts Brian Searl and Cara Czismadia were joined by glamping experts to discuss the latest trends of the evolving industry. This week’s panel included recurring guest and Founder of the American Glamping Association, Ruben Martinez, as well as special guests the owner of Creekside RNR Glamping, Angele Miller, and the owner of The Destination Glamping Resort, Skip Courtney, who shared their insights and experiences, offering valuable perspectives on the glamping industry. The conversation centered around the challenges and opportunities faced by glamping businesses in the context of the Covid-19 pandemic, shifting guest expectations, and the importance of adaptability. Angele Miller discussed her strategy to enhance guest experiences by partnering with local farms and companies. Miller’s resort offers luxurious dome structures and unique mirror cabins, providing memorable experiences like llama hiking and Nordic Spa retreats. To ensure clear communication with guests, Miller introduced premium amenities such as custom soaps and organic olive oil to align with their expectations. Skip Courtney entered the glamping business after attending a conference in Denver and embracing the safari tent concept. Courtney’s resort features luxurious amenities, and he built a stage for live music to further enhance the guest experience. He noted that the majority of his business comes from within a 150-mile radius, suggesting that utilizing booking channels like VRBO or Airbnb may attract more distant guests. The participants also discussed the importance of adaptability in the glamping market due to the changing environment and increasing competition. Instead of relying solely on high prices, they emphasized the need to focus on building a sustainable brand that offers unique experiences for guests. The conversation also touched upon finding the right pricing strategy, with Courtney sharing his experience of incrementally increasing rates to find the optimal price point for his market. Looking ahead, the panelists predicted an increase in demand for outdoor experiences and glamping as more people seek to disconnect from their daily lives and reconnect with nature. They expect the wellness aspect of glamping to grow, with more people viewing these adventures as opportunities for relaxation and healing. The group anticipates a rise in unique experiences and partnerships between glamping businesses and other sectors of the hospitality industry. The participants underscored the importance of taking a step back to assess and adjust to changing market conditions. They emphasized the impact of small details, such as well-made beds and fresh flowers, on guests’ experiences and word-of-mouth marketing. The episode provided valuable insights into the glamping industry, highlighting the need for adaptability, marketing adjustments, and enhanced guest experiences. As the market continues to evolve, glamping resort owners must innovate and partner with local businesses to provide unique offerings that cater to the ever-changing expectations of their guests.
This week we were joined by MC Fireside Chats.
March 8, 2023

MC Fireside Chats – March 8, 2023

Welcome to MC Fireside Chats, a weekly show brought to you by Modern Campground, featuring guests from the outdoor hospitality industry. This episode is sponsored by Horizon Outdoor Hospitality. In this week’s glamping episode, we are joined by Ruben Martinez, Founder of Glamping Hub and the American Glamping Association, and Zach Stoltenberg, Glamping and RV Resort Design Leader, as well as two special guests – Alessandro van de Loo, board member of Vacanze col Coure, and Jim Haughton, general manager of NovaDome. Together, they share their unique perspectives on the challenges faced by glamping operators, the need for innovation and adaptation, and the importance of creating unique customer experiences. From insights into the Italian and Dutch glamping markets to designing and constructing dome-shelter-type glamping accommodations, this episode covers it all. So, sit back, relax, and join us as we dive into the world of glamping on MC Fireside Chats. The experts discussed various aspects of the glamping industry, including innovations and adaptations to different seasons to expand the market, and the push towards all-season glamping accommodations. They also talked about the challenges of catering to different seasons and diversifying offerings to open up new activities and possibilities. Alessandro van de Loo shared his insights on the Italian and Dutch glamping markets. He shared the challenges of operating a family-friendly resort geared towards school holidays and how they utilized focusing on food, beverage, and outdoor wellness during off-seasons to provide a unique customer experience. Jim Haughton highlighted the durability and low maintenance of the fiber-glass shelter dome accommodations by NovaDome, which are designed to withstand all seasons, making them an excellent investment for glamping operators. Ruben Martinez talked about the evolution of the glamping industry over the last decade and the importance of mature conversations and exit strategies. Zach Stoltenberg emphasized the growing importance of authenticity in the guest experience. Overall, the show provided valuable insights into the challenges faced by glamping operators, the need for innovation and adaptation, and the importance of creating unique customer experiences.
Mc rescue chats - this week we were joined by MC Fireside Chats.
February 8, 2023

MC Fireside Chats – February 8, 2023

With the glamping industry’s continued growth, leaders shared their insights on the current state of glamping and the challenges faced in this week’s episode of MC Fireside Chats. Glamping has been growing in popularity in recent years and has undergone a significant transformation in the UK. The industry is a diverse and flexible alternative form of accommodation, providing a unique experience for guests and the opportunity for landowners to diversify their land. Kate Morel, Founder & Creative Director of Morel Company, shared her excitement about the future of the UK’s glamping industry. She talked about the need for solid design concepts and the challenge of rising material costs and the value of land. Despite these challenges, Morel is confident that glamping offers a more immersive experience for guests. Ruben Martinez, Founder of Glamping Hub and the American Glamping Association, talked about the entrepreneur spirit and the challenges of labor and planning. He emphasized the unpredictability of location and how it affects both labor and planning, highlighting the struggle that glamping entrepreneurs face. Whitney Scott, COO of Terramor Outdoor Resort, talked about the startup mentality of the industry and how technology is helping operators provide the next level of the guest experience. Scott believes that defining glamping can stifle creativity and that Terramor is an evolution of the traditional form of glamping. The Terramor experience offers a unique set of accommodations, an intentional and elevated food experience, and excellent customer service. However, she also mentioned the rising cost of construction and the difficulty of building in remote locations, as well as the need for workforce housing. David Smith of Outside Capital shared his insights on investments in the industry and how the tone of real estate capital has changed. He discussed the difficulties in getting deals done and the higher cost of capital compared to a few years ago. Despite these challenges, Smith believes that the industry offers a risk-adjusted return opportunity that traditional hospitality cannot offer and that the industry can benefit from continued interest. He advised glamping entrepreneurs to budget appropriately, build a healthy contingency, and be flexible enough to adapt. Connor Schwab, Vice President of Outdoor Hospitality at Sage Outdoor Advisory, mentioned that while the cost of capital and materials are high, demand and nightly occupancy are also high, and interest in the industry has never been higher. During the CampVantage segment of the show, experts discussed the new AI tool ChatGPT, how it could help bridge the gap in the industry, and emphasized the importance of technology in alleviating some of the challenges faced by the industry. The glamping industry is facing challenges, but with the entrepreneur spirit, the use of technology, and the continued interest from both investors and guests, the future of glamping looks bright.
Mc rescue chats - this week we were joined by MC Fireside Chats.
January 11, 2023

MC Fireside Chats – January 11, 2023

In this episode of MC Fireside Chats, glamping industry experts discussed some of the operational and logistical aspects and challenges in the glamping space and how to create a unique space that offers a unique experience to guests. Sara Gladstone, the founder and managing director of Glamping Innovations, talked about the UK’s glamping industry, its significant growth over the years, and how glamping businesses in the UK continue to innovate amid the ever growing market. As we dive into this episode, experts discussed the endless possibilities in the industry, seasonality, and how glamping owners can use its weaknesses and strengths. Zach Stoltenberg, a glamping design leader, highlighted that glamping is not so much about the accommodation as much as it is the experience, and how glamping operators continuously look for ways that they can really deliver a positive guest experience. Over the years, the definition of glamping has constantly evolved, and more and more businesses continue to offer unique experiences to guests. For the glamping industry experts, there’s no one-size fits all approach to handling a business, but the versatility of the industry helps them provide a better experience to guests. The glamping industry is continuing to innovate, with new and unique glamping accommodations emerging to meet the demands of consumers looking for luxurious camping experiences. The industry’s growth is expected to continue in the coming years, driven by increased awareness and interest in glamping as a vacation option.
On December 14th, we were joined by MC Fireside Chats.
December 14, 2022

MC Fireside Chats – December 14th, 2022

In this week’s episode of MC Fireside Chats hosted by Connor Schwab, glamping industry experts discussed how owners could utilize their properties to provide a unique experience to guests. We are joined by Boris Ryabov of Essential Steam; Ruben Martinez, the founder of Glamping Hub and the American Glamping Association; glamping and RV resort Design Leader Zach Stoltenberg; and John and Nancy Corcoran, the owners of Whispering Springs Wilderness Retreat. As the glamping industry becomes more competitive, Martinez highlighted the importance of having and providing unique, sustainable, and genuine experiences to guests. “It’s not just about amenities; it’s about how you [glamping owners] differentiate yourselves. How do you create a unique experience?” Martinez added. For the Corcorans, one thing they’ve learned from operating a glamping facility is not to be afraid to branch out. Nancy and John utilize Whispering Springs to generate revenue with the help of wedding events. The couple is operating a high-end glamping experience that has seen a tremendous surge in reservations in the first year. They also shared how their business doubled year over year and how they continuously improve and upgrade. Glamping and RV resort design leader Stoltenberg emphasized that glamping is an immersive guest experience and how much involvement and support it takes to provide guests with the best experience. Ryabov of Essential Steam–a communal steam specialist, talked about the guided steam experience that offers communal experience–a combination of guidance and healing that create experiences and creates an environment that helps people experience healing properties. Essential Steam, which provides resorts, retreat centers, and communities with unique and novel outdoor steam spaces, will branch out to glamping and make the outdoor regenerative experience accessible to glampers.

Recurring Guests

Tom Mason, IVEE Group

Tom Mason

IVEE Group
Zach Stoltenberg, Clockwork

Zach Stoltenberg

Clockwork

Landan Dory

North Star Brokerage & Advisory

Jayne Cohen, Campground Consulting Group

Jayne Cohen

Campground Consulting Group

Scott Foos, Horizon Outdoor Hospitality

Scott Foos

Horizon Outdoor Hospitality
Jeremy Johnson, Kona Hills Campground

Jeremy Johnson

Kona Hills Campground
Kaleigh Day, Surf Junction Campground

Kaleigh Day

Surf Junction Campground

Week 3 - Business Operations and Management

On the third Wednesday, we tackle the operational side of running a successful campground. This episode features operations consultants and experts discussing strategies for staff management, technology integration, and maintaining profitability while navigating challenges.

Promotional graphic for "MC Fireside Chats" on May 15th, 2024, with guest host Scott Knepp, featuring Greg Emmert, Jon Adams, and Steven Kramer. Logos for Modern Campground and Insider Perks are included. Don't miss out on this insightful discussion relevant to top SEO keywords!
May 15, 2024

MC Fireside Chats – May 15th, 2024

In the recent episode of MC Fireside Chats, guest host Scott Knepp fills in for regular host Brian Searl. Scott is joined by esteemed colleagues in the RV and outdoor hospitality industry: Greg Emmert, Senior Strategist at Camp Strategy; Jon Adams, owner of Sandusky Milan RV Park; and Steven Kramer, founder of Campground Support. Scott kicks off the episode by thanking Brian Searl for taking a well-deserved vacation and sets the tone for a fun and informative discussion with the guests. Greg Emmert opens the conversation, jokingly acknowledging Scott as a smarter and better-looking version of Brian. Greg expresses excitement about the upcoming discussion with Jon Adams and Steven Kramer. Scott introduces Jon Adams, owner of Sandusky Milan RV Park, and Steven Kramer, who manages a campground and founded Campground Support, a company providing remote support for campgrounds. Both guests share their backgrounds and express enthusiasm for the conversation. Scott initiates a discussion on mobile applications that have proven beneficial in campground management. Greg shares his experience with the OnX app, which he uses for hunting and identifying property boundaries, and the Merlin Bird ID app, which uses AI to identify bird songs. Steven introduces ClickUp, a productivity app he uses to manage tasks and schedules efficiently. Jon emphasizes the importance of clean restrooms in attracting and retaining guests at his park. He shares how investing in clean and well-maintained facilities has been a key factor in the success of Sandusky Milan RV Park. Greg and Steven echo this sentiment, highlighting that clean restrooms are crucial in the hospitality industry. Scott asks Jon about managing and prioritizing various projects at his park. Jon explains how he addresses existing infrastructure issues first and plans projects during the off-season to avoid disruptions. He shares his approach to budgeting and making improvements that enhance guest satisfaction. The conversation shifts to common challenges in campground management, particularly staffing and managing guest expectations. Steven discusses how Campground Support helps address these challenges by providing remote support for phone calls and reservations, allowing campground staff to focus on on-site tasks. Greg introduces the concept of revenue management and dynamic pricing, emphasizing the importance of adjusting rates based on demand and occupancy levels. Jon and Steven share their experiences with dynamic pricing and how it has helped increase revenue and optimize occupancy at their respective parks. As Memorial Day approaches, the guests discuss their preparations for the peak season. Jon talks about organizing events like food trucks, cornhole, and karaoke to enhance the guest experience. Steven mentions the importance of having adequate staffing and addressing any technical challenges to ensure a smooth operation during the busy season. The episode concludes with each guest sharing what they are excited about in the near future. Scott looks forward to a family cruise and celebrating a 10/10/10 Good Sam rating for a property in Alabama. Greg is eager to go birdwatching, taking advantage of the peak migration season. Steven and his wife are excited about their upcoming vacation, while Jon is preparing to celebrate his 10th wedding anniversary. Scott wraps up the episode by thanking the guests for their insights and contributions. He invites listeners to stay tuned for more episodes of MC Fireside Chats, promising more valuable discussions on outdoor hospitality and campground management. The episode ends with a reminder to email show suggestions and to visit Modern Campground for the latest industry news.
Promotional graphic for "MC Fireside Chats" featuring a campfire logo flanked by green sound waves, listing guest speakers for the week on a torn paper design.
April 17, 2024

MC Fireside Chats – April 17th, 2024

In the latest episode of MC Fireside Chats, hosted by Brian Searl, a dynamic conversation unfolded featuring insights from leaders in the outdoor hospitality industry. The session began with Brian introducing the context for the discussion, emphasizing the series’ dedication to exploring real-world experiences and strategies from campground owners and industry experts. Richard Chandler, a seasoned campground owner, shared his unique approach to business, focusing on community engagement over immediate profit. He elaborated on hosting a significant annual music festival that, while not particularly profitable, greatly enhanced community ties and visibility for his campground. Richard’s strategy revolves around providing value and enrichment to the campground experience, which he believes will pay off in the long run in terms of loyalty and reputation. Craig Alsup contributed to the conversation by discussing the transformations he has implemented at his campground. Having purchased a previously failing campground, Craig turned the business around through strategic improvements and active marketing. His efforts have resulted in increased occupancy and revenue, highlighting the potential for success with the right strategies and execution. Bobby Sorden introduced the platform Supplier Spot, designed to connect campground owners with suppliers and facilitate resource trading. This platform serves as a critical tool for improving operational efficiencies and fostering industry connections, demonstrating a significant leap towards modernizing campground operations. Candace McNamara from Staylist provided an overview of the technological advancements available to campground owners. She discussed how their platform could help streamline operations, from reservations to point-of-sale systems, and emphasized the importance of adopting technology to enhance guest experiences and operational efficiency. Greg Emmert, co-founder at Camp Strategy, offered consultancy insights, focusing on the potential for campgrounds to increase revenue by leveraging underutilized assets. Greg’s advice centered on custom solutions that address the specific needs and potential of each campground, advocating for a tailored approach to business improvements. Throughout the discussion, the speakers shared personal anecdotes and strategies, enriching the conversation with practical advice and real-life examples. The importance of community-focused activities was a recurring theme, with Richard detailing his approach to hosting events that, while not immediately profitable, build long-term value for guests and the broader community. Marketing strategies were also a focal point, with Craig discussing how targeted advertising and community engagement helped fill his sites. Bobby’s platform, Supplier Spot, was highlighted as a valuable resource for finding and utilizing suppliers effectively, illustrating the benefits of networked solutions in the industry. Technology’s role in modernizing campground operations was emphasized by Candace, who pointed out the various ways campground owners can integrate systems to enhance efficiency and guest satisfaction. Greg supported this by detailing how consulting can help identify profitable improvements that align with a campground’s unique characteristics and market position. The episode wrapped up with a broader discussion on the financial aspects of running a campground, with Richard candidly sharing his financial strategies and future goals. The conversation also touched on innovative ideas like selling back solar energy, showcasing the diverse and evolving nature of campground management challenges and solutions.
Podcast episode graphic for "MC Fireside Chats" featuring guest names for the March 20th, 2024 show against a backdrop with a campfire motif and sound wave graphics.
March 20, 2024

MC Fireside Chats – March 20th, 2024

In a recent episode of MC Fireside Chats, hosted by Brian Searl, a diverse panel of outdoor hospitality experts gathered to discuss the evolving landscape of campground and RV park development. The episode featured insights from Candice McNamara, Nate Thompson, Greg Emmert, Tyler Watts, Ed Bridgman, Moriah Abbott, Joe Duemig, and Scott Knepp, each bringing a unique perspective to the table. Candice McNamara, highlighting the importance of choosing the right reservation software, emphasized the multifaceted nature of the industry. Whether through building, buying, or affiliating with brands like Jellystone or KOA, McNamara pointed out the necessity of innovation and the role of technology in connecting with guests. She advocated for waitlisting and proactive communication as tools for building anticipation and engagement even before a park opens. Nate Thompson shared his experience with KOA, focusing on the value of data in making informed decisions about park expansion and development. He discussed the recent acquisition of a Gettysburg PA KOA, illustrating the importance of understanding a property’s potential for expansion and the need for thorough due diligence to uncover any potential issues that could impact development plans. Greg Emmert spoke to the philosophical aspects of campground development, stressing the importance of having a clear vision and story for a park. He argued that every aspect of a campground, from its layout to its operations, should reflect this vision to create a cohesive and compelling guest experience. Tyler Watts, sharing his journey of developing Broad River Campground from scratch, highlighted the learning curves and the importance of adaptability. He discussed the challenges of working with septic systems and the benefits of engaging with the local community and industry peers to learn from their experiences. Ed Bridgman, an expert in RV destination types, emphasized the importance of building the right type of facility for the local market. He cautioned against turning an existing property into something it’s not and underscored the value of understanding the local market to ensure the success of a development project. Moriah Abbott, representing Binghamton Jellystone Park, shared her approach to creating “wow moments” and memories for families. She discussed the park’s focus on catering to the needs of young families and the ongoing expansion efforts to accommodate larger RVs and provide more amenities. Joe Duemig introduced the concept of using mobile apps, like App My Community, for guest engagement and feedback. He highlighted the potential of technology to enhance the guest experience and the importance of gathering data directly from guests to inform development decisions. Scott Knepp discussed the challenges and opportunities of managing properties with varying needs and histories. He emphasized the importance of aligning the physical development of a park with its operational vision and the guest experience it aims to provide. Throughout the discussion, the panelists shared a common theme: the importance of understanding the market, engaging with guests, and leveraging data and technology to inform development decisions. They highlighted the collaborative nature of the outdoor hospitality industry and the value of sharing experiences and learning from one another. The episode of MC Fireside Chats provided a comprehensive overview of the complexities involved in developing and operating campgrounds and RV parks. Through the insights of the panelists, listeners gained a deeper understanding of the strategic considerations necessary to succeed in the outdoor hospitality industry.
This week, on February 21st, 2024, we were joined by MC Fireside Chats.
February 21, 2024

MC Fireside Chats – February 21st, 2024

In the latest episode of MC Fireside Chats, hosted by Brian Searl, the conversation delved into the evolving dynamics of the outdoor hospitality industry, featuring insights from a panel of seasoned experts. The episode brought together Candice McNamara from Staylist, Whitney Scott from Kampgrounds of America (KOA), Joe Duemig from App My Community, and Troy Haney, who shared the poignant story behind Kacie’s Campground. Each guest brought a unique perspective to the table, discussing the integration of technology in campgrounds, the importance of adapting to seasonal changes, and the personal motivations behind campground operations. Brian Searl, the founder and CEO of Insider Perks, facilitated the discussion, focusing on how campgrounds can succeed by embracing innovation and understanding the needs of their guests. The episode highlighted the significance of campground owners focusing on creating memorable experiences for their guests, leveraging technology to enhance operational efficiency, and the growing trend of winter camping. Whitney Scott, shared her insights on the increasing interest in winter camping and how campgrounds can market their availability during the colder months. She emphasized the need for campgrounds to adapt their amenities for winter campers and discussed the trend of campers booking their spots earlier to secure their preferred camping holidays. Whitney also touched upon the importance of understanding consumer behavior and adapting marketing strategies to meet the evolving demands of campers. Candice McNamara spoke about the generational handoff of campground properties to millennials and the adoption of new technologies in campground management. She highlighted the use of intuitive software for operations and reservations, pointing out the trend towards creating memorable experiences for campers. Candice also discussed the importance of campgrounds adapting to new technologies and big conversations around marketing and automation. Joe Duemig discussed the role of mobile apps in enhancing guest engagement and communication within campgrounds. He highlighted the shift towards automation and the desire for a seamless camping experience, emphasizing the importance of technology in meeting the expectations of modern campers. Troy Haney shared a personal and touching story behind the creation of Kacie’s Campground, emphasizing the importance of creating a space that honors memories while providing a unique camping experience. He discussed the challenges and rewards of developing a campground from a previously industrial site, highlighting the transformation process and the vision behind Kacie’s Campground. The panel also explored the concept of resort-like campgrounds, discussing how technology, such as RFID bands and online ordering systems, can elevate the camping experience to resemble that of a resort. The conversation underscored the importance of setting and exceeding guest expectations to achieve high satisfaction ratings. The discussion touched upon the impact of weather on booking trends, the importance of flexible cancellation policies, and the potential for campgrounds to offer storage options during the off-season to generate additional revenue. The experts agreed on the need for campgrounds to continuously innovate and adapt to changing consumer expectations. Brian and the guests also delved into the significance of leveraging data and insights to make informed decisions about campground operations and marketing strategies. They discussed the balance between attracting new guests and retaining loyal customers, emphasizing the importance of understanding and catering to the diverse needs of campers. The conversation highlighted the collaborative nature of the outdoor hospitality industry, with each expert sharing their experiences and lessons learned. The panelists underscored the value of sharing knowledge and best practices to drive the industry forward. The episode of MC Fireside Chats offered a comprehensive overview of the challenges and opportunities facing the outdoor hospitality industry. Through the insights of Candice McNamara, Whitney Scott, Joe Duemig, and Troy Haney, listeners gained a deeper understanding of the importance of innovation, guest experience, and the personal stories that shape the world of camping and outdoor hospitality.
On January 17th, 2024, during this week's MC Fireside Chats, we were joined by Greece concert pass.
January 17, 2024

MC Fireside Chats – January 17th, 2024

In a recent episode of MC Fireside Chats, a diverse panel of outdoor hospitality experts gathered to share their insights and experiences in the industry. The episode, hosted by Brian Searl, founder and CEO of Insider Perks, featured Kaylee Pace, co-owner of Big Tex Campgrounds; Marcia Galvin, President of the Northeast Campground Association’s Board of Directors and part of Normandy Farms Campground; and Greg Emmert, Senior Consultant at Camp Strategy. The discussion offered a rich exploration of various aspects of campground management and the evolving trends in the outdoor hospitality sector. Brian Searl opened the episode by introducing the show and its focus on conversations with industry leaders. He set the stage for an engaging discussion, highlighting the importance of such dialogues in understanding and navigating the complexities of the outdoor hospitality industry. His introduction underscored the show’s commitment to providing valuable insights for business success in this sector. Kaylee Pace shared her unique journey in establishing Big Tex Campgrounds with her husband. Her narrative was a testament to the challenges and rewards of building a campground from the ground up. Kaylee’s personal experience of living in an RV while attending college and raising her daughter provided a relatable and inspiring perspective. She emphasized the importance of understanding the needs and experiences of campground guests, drawing from her own experiences in RV living. Marcia Galvin brought a wealth of experience to the discussion, sharing the history and evolution of Normandy Farms Campground. Her insights into maintaining a successful, long-standing family campground were particularly enlightening. Marcia discussed the significance of cleanliness, guest service, and the critical role of family involvement in the business. Her perspective highlighted the importance of tradition and innovation in sustaining a successful campground. Greg Emmert’s contribution centered around the challenges and considerations in running and transitioning campgrounds, especially from a generational perspective. His experience as part of a generational campground provided a unique viewpoint on the complexities involved in such transitions. Greg’s emphasis on the importance of early planning for campground succession and understanding the nuances of generational changes offered valuable advice for campground owners. The conversation then shifted to the changing demographics at campgrounds, a topic introduced by Kaylee Pace. She observed an increase in guests seeking affordable housing options and long-term stays, reflecting a broader trend in the industry. This shift towards more long-term and diverse demographics presents both challenges and opportunities for campground owners, as they adapt to meet these changing needs. Marcia Galvin responded to Kaylee’s observations by discussing the work done on understanding generational differences within her staff at Normandy Farms. She highlighted the importance of training and involving staff in understanding these generational shifts. Marcia’s approach to managing a diverse workforce and catering to a changing customer base provided practical insights into effective campground management. Greg Emmert then discussed the importance of creating unique experiences at campgrounds. He advised owners to identify their unique “flavor” and develop experiences that resonate with their target audience. Greg’s emphasis on conservation and nature-based activities, which he successfully implemented at his own campground, underscored the growing trend towards simpler, nature-focused camping experiences. The panel also explored the importance of adapting to changing customer preferences, focusing on experiences over material amenities. There was a consensus on the growing trend towards simpler, nature-focused camping experiences, with less emphasis on costly amenities. The discussion highlighted the significance of understanding and catering to different generational needs and preferences in the campground industry. Kaylee Pace shared a poignant reflection on her past experiences and how they shaped her approach to campground management. Her story of adapting to RV living as a necessity due to economic constraints, and then turning that experience into a successful business venture, was both inspiring and instructive. It highlighted the resilience and adaptability required in the outdoor hospitality industry. Marcia Galvin spoke about the upcoming NCA conference, detailing the educational sessions and speakers planned. She emphasized the value of continuous learning and adapting to industry changes. Marcia’s discussion about the conference underscored the importance of industry events in fostering knowledge sharing and professional development. Greg Emmert discussed his plans to attend various industry conferences and the value of networking and learning from peers. He highlighted the importance of building a sense of community among campground owners and sharing resources and experiences. Greg’s perspective on the value of industry conferences in professional growth and community building was a key takeaway from the discussion. The episode concluded with a sense of appreciation for the diverse experiences and knowledge shared, emphasizing the dynamic and collaborative nature of the outdoor hospitality industry. The panelists’ insights provided a comprehensive view of different aspects of campground management and ownership, offering valuable lessons for those in the industry. The discussion was a testament to the importance of community, adaptability, and customer understanding in the success of outdoor hospitality businesses.
MC Fireside Chats welcomed guest Steve Roberts for an engaging session this week.
December 20, 2023

MC Fireside Chats – December 20th, 2023

In the special episode of MC Fireside Chats, hosted by Brian Searl, a panel of outdoor hospitality experts gathered to discuss their experiences and future plans. The panel included Ali and Eric Rasmussen from Spacious Skies Campgrounds, Joann Delvescio from the New Jersey Campground Owners And Outdoor Lodging Association, Joshua Turner from Blackstrap Glamping Resort, Steve Rappleyea from Drivehome RV, and Greg Emmert, Co-founder and Senior Consultant at Camp Strategy. Ali and Eric Rasmussen shared insights into their journey with Spacious Skies Campgrounds. They emphasized their focus on operations and enhancing the guest experience across their campgrounds. The Rasmussens discussed the importance of brand development and market presence. A significant new hire, a Director of Operations, was highlighted as a key step in their strategic growth. They also reflected on the sacrifices made in their personal lives for the business and expressed a desire to balance family time more effectively in the coming year. Joann Delvescio provided an overview of the camping industry in New Jersey. She highlighted the strong demand for seasonal sites and the impact of weather on camping trends. Delvescio mentioned their active participation in consumer shows and the importance of these events in driving interest and reservations for New Jersey campgrounds. She also touched upon the regulatory challenges in New Jersey and the efforts to support campground owners in navigating these challenges. Joshua Turner from Blackstrap Glamping Resort discussed his experience building the resort and his plans for the upcoming year. He emphasized the learning curve involved in transitioning from construction to operation. Turner expressed his ambition to create unique guest packages and experiences, aiming to position Blackstrap as a top destination in Canada. He also mentioned managing the growth of his other business ventures, including a tiki bar and a clothing line. Steve Rappleyea shared his journey with Drivehome RV, focusing on the challenges and opportunities of managing a rapidly growing RV rental business. He discussed the importance of setting customer expectations, especially for first-time RV users. Rappleyea also shared his goal of retiring from his day job to focus full-time on RV rentals, highlighting the potential of the rental market in the context of changing RV sales trends. Greg Emmert spoke about his transition from working with smaller clients to forming Camp Strategy with Jeff Hoffman. He emphasized their focus on providing consulting services to individual owners or smaller groups of parks, steering clear of large-scale management. Emmert also shared his personal and professional resolutions for the coming year, including promoting the importance of conservation in campgrounds. Each guest shared their New Year’s resolutions, reflecting a mix of personal and professional goals. These resolutions ranged from improving health and work-life balance to specific business objectives like expanding services, enhancing operational efficiency, and achieving recognition in the industry. The episode highlighted the diverse challenges and opportunities within the outdoor hospitality industry. The panelists’ experiences underscored the importance of adapting to market demands, focusing on guest experiences, and the need for continuous learning and improvement. The discussion also touched upon the importance of data in understanding industry trends and making informed decisions. Brian Searl shared plans to explore new methods of data collection and analysis to provide deeper insights into campground operations and market dynamics. Overall, the episode of MC Fireside Chats offered valuable perspectives from various corners of the outdoor hospitality industry. The panelists’ stories and plans for 2024 provided a glimpse into the ongoing evolution of the camping and RV industry, highlighting the need for innovation, adaptability, and a focus on quality guest experiences.
MC Fireside Chats on November 15th, 2023 were joined by.
November 15, 2023

MC Fireside Chats – November 15th, 2023

On November 15th, the MC Fireside Chats episode was streamed live from the KOA Convention & Expo in Las Vegas. Host Brian Searl was joined by a notable lineup from Kampgrounds of America, Inc. (KOA), including Toby O’Rourke, President & CEO; Kimberly Wootton, Vice President of Commercial Strategy; and Cole Reinhardt, Executive Director of Digital Strategy & Transformation. The panel also welcomed Marc Peterson, Owner of Paris Landing/Kentucky Lake KOA Holiday, and Nate Thompson, Partner at KCN Campgrounds. This gathering brought together a diverse group of professionals from the outdoor hospitality industry. Toby O’Rourke highlighted the convention’s high attendance and the exciting activities planned, including a Beatles-themed Cirque du Soleil show. She emphasized KOA’s focus on providing tools and support for campground businesses and attracting new campers. A significant announcement was the achievement of a 70 Net Promoter Score (NPS), indicating high customer satisfaction and loyalty. Kimberly Wootteon discussed KOA’s hands-on approach with franchisees, emphasizing the importance of relationships and understanding individual franchisee goals. She highlighted the focus on local marketing, revenue management, business development, and retail to drive camper nights and revenue growth. Cole Reinhardt spoke about KOA’s commitment to technology and innovation, mentioning his role in keeping the company at the forefront of technological advancements. He stressed the importance of research and staying updated with emerging technologies. Franchise owners Angie and David Bower from Fancy Gap KOA shared their enthusiasm for the convention and the support they receive from KOA. They appreciated the focus on relationships and the practical tools provided by KOA, like new uniforms for maintenance staff, which help them care for their team like family. Cam Bowen and Nate Thompson discussed the value of the KOA franchise network, emphasizing the importance of innovation and the support they receive from KOA corporate. They highlighted the significance of relationships and the exchange of ideas at the convention. Marc Peterson from Paris Landing, Kentucky Lake KOA, expressed his passion for the KOA brand and the value of being part of the franchise. He shared his positive experiences with KOA’s franchise advisory committee and the benefits of being involved in the KOA community. Toby O’Rourke closed the discussion by emphasizing KOA’s commitment to innovation and connection within the franchise network. She looked forward to the Idea Exchange event, where new ideas are shared to drive action at campgrounds. Her goal was to ensure every franchisee felt supported and connected to the brand. Overall, the episode was a comprehensive overview of the various facets of KOA’s operations and strategy. From high-level corporate strategies to individual campground operations, the discussion illuminated the diverse components that make up the successful KOA ecosystem. Each guest brought their unique experiences and insights, painting a holistic picture of the outdoor hospitality industry as seen through the lens of KOA.
This week we were joined by MC Fireside Chats on October 18th, 2023.
October 18, 2023

MC Fireside Chats – October 18th, 2023

In the recent episode of MC Fireside Chats, host Brian Searl of Insider Perks initiated a rich discussion focusing on Campground Hunters, marking the third episode dedicated to this theme. He welcomed distinguished guests: Candice from Staylist, Scott Knepp from IVEE Management Group, Gwynn from Care Camps, and Erin Thiem from In Town Campground and Erin Thiem from Inn Town Campground Gwynn shed light on the noble cause of Care Camps, elucidating its mission to support children with cancer. As Care Camps prepares to celebrate its 40th anniversary, she acknowledged the continuous support it has garnered from the campground and RV industry. Meanwhile, Erin Thiem narrated her unique journey of establishing Inn Town Campground in Northern California. She accentuated the essence of effective storytelling and branding in crafting an inviting ambiance for customers. Her efforts haven’t gone unnoticed, as her campground recently clinched the title of “USA Today 10 Best RV Park Campground.” Mark and Melanie took the audience through the transformative journey of Willow Lake Campground in Ontario. Their narrative emphasised fostering community relationships and continuously rejuvenating the campground’s image in alignment with guest feedback. On the other side of the spectrum, Scott Neff from IVEE Management Group shared his managerial perspective, underscoring the significance of optimising guest experience and ensuring a robust return on investment. The conversation was interwoven with themes of leveraging data for strategic decisions, understanding operational challenges, and the pivotal role of community building in campgrounds. A special segment was dedicated to Care Camps, highlighting its origin as a grassroots effort by KOA campground owners. Today, Care Camps stands tall, financing over 120 camps with diverse programs, significantly impacting thousands of children and families. In a heartwarming video segment, individuals named Ian, Ben, and Abby recounted their personal cancer battles and the solace they found in attending the camps. They termed their experiences as “happiness medicine,” emphasizing the camps’ role in providing a haven where children feel accepted and cherished, coining the term “camp magic” to describe this unique aura. The post-video dialogue was emotionally charged. Brian and Scott, deeply moved, reinforced the importance of Care Camps. Gwynn expressed gratitude for showcasing the video, underlining the mission and profound impact of Care Camps. Candice resonated with the cause, suggesting technological integrations to facilitate donations. Brian and Gwynn then delved into enhancing guest experiences in tandem with supporting Care Camps, emphasizing the role of awareness in their mission. Brian spotlighted the fundraising milestones achieved at the KOA auction for Care Camps. He also expressed his intent to utilize any unsold inventory on Modern Campground to promote Care Camps. Gwynn acknowledged the trials faced by Care Camps in recent times but remained steadfast in her commitment to the cause. Erin, Mark, and Melanie directed listeners to their respective campground websites. Gwynn’s final note was an invitation to engage with Care Camps on social media and to stay updated through their monthly newsletters. The episode culminated in a wave of gratitude and positive sentiments.
On September 20th, 2023, MC Fireside Chats welcomed Jennifer Scott as our guest for this week's rescue conversation.
September 20, 2023

MC Fireside Chats – September 20th, 2023

In a recent episode of MC Fireside Chats, hosted by Brian Searle of Insider Perks, industry luminaries convened to dive into the rapidly shifting camping trends. Among the standout contributors was Amy Bashor, who introduced “Standing Pines,” an upscale RV resort destined to become a hallmark destination in Hartsville, South Carolina by 2024. Her ambitious project, with its promise of a luxury camping experience, indicates the direction in which the industry might be heading. Joe Duemig discussed the features of “App My Community”, shedding light on the benefits of specialized campground apps. Whitney Scott of KOA shared compelling data that reflected emerging camping behaviors, highlighting a KOA report showing 73% camper activity during Labor Day and an increasing preference for winter camping. Scott Janney then presented “Magazine Jukebox,” a cutting-edge digital entertainment platform tailor-made for commercial venues, blending video games, magazines, and trivia, all effortlessly accessible via a QR code scan. Candice McNamara showcased “Staylist”, a property management software that guarantees seamless integration across diverse platforms. She further enhanced her contribution by sharing personal anecdotes from her RV adventures during her tenure at Amazon. A salient part of the dialogue centered on the KOA report, which underscored the impacts of unpredictable weather events like wildfires and hurricanes on traditional camping bookings. The trend indicates campers’ growing tendency towards last-minute bookings in light of the unpredictable climate shifts. Brian shared his personal brushes with wildfires in Lake Shuswap, BC, underscoring the importance of adaptability in booking frameworks. Candace, with her insights, proposed potential software solutions for such climate-driven challenges, emphasizing options like weather-specific insurance and the need for clear, flexible cancellation policies. Recognizing opportunities amidst adversity, it was highlighted how campgrounds can serve communities post-disasters, such as by accommodating emergency workers. With occurrences like California wildfires, previously seen as localized issues, now emerging as more widespread concerns, campgrounds are increasingly devising expansive emergency response strategies. Scott Janney further elucidated the relevance of “Magazine Jukebox” in campgrounds. Catering to diverse age groups, the platform ensures an uninterrupted reading experience, especially beneficial during uncooperative weather conditions. The platform has been received warmly, with feedback suggesting it significantly elevates the guest experience, offering campgrounds an added advantage. In conclusion, the camping industry is undergoing a profound transformation, driven by innovative ventures, shifting climate patterns, and evolving customer preferences. These insightful discussions on MC Fireside Chats underscore the industry’s resilience, adaptability, and commitment to continually enhancing the camping experience for enthusiasts worldwide.

Recurring Guests

Jeff Hoffman, Camp Strategy

Jeff Hoffman

Camp Strategy
Sandy Ellingson, RV Industry Advisor

Sandy Ellingson

RV Industry Advisor
Mike Harrison, CRR Hospitality

Mike Harrison

CRR Hospitality
Angele Miller, Creekside RnR Glamping

Angele Miller

Creekside RnR Glamping
Robert Preston, Unhitched Management

Robert Preston

Unhitched Management
Casey Cochran, Campspot

Casey Cochran

Campspot
John McMahon, Camp Door County RV Resort & Campground

John McMahon

Camp Door County RV Resort & Campground

Week 4 - Marketing, AI, and Technology

The fourth Wednesday of the month covers the latest tools and marketing strategies driving innovation in outdoor hospitality. Guests include marketing pros, AI experts, and tech providers exploring personalized marketing, smart technologies, digital engagement, and data-driven operations.

September 23, 2026

MC Fireside Chats – September 23rd, 2026

During the September 23, 2026, episode of MC Fireside Chats, industry experts emphasized that campground operators should embrace artificial intelligence to automate backend data and marketing workflows, ultimately saving time and boosting revenue while keeping the technology invisible to preserve genuine, human-to-human hospitality.
August 26, 2026

MC Fireside Chats – August 26th, 2026

During the latest episode of MC Fireside Chats, industry experts agreed that while the rapid evolution of artificial intelligence and its use in marketing continues to spark debates over authenticity, its greatest value in outdoor hospitality lies in automating backend operations so staff can focus on delivering exceptional, human-to-human guest experiences.
June 24, 2026

MC Fireside Chats – June 24th, 2026

In the June 24, 2026, episode of MC Fireside Chats, industry experts Matt Whitermore, Scott Lengel, and Craig Alsup discussed the urgent need for campground owners to embrace artificial intelligence and smart technologies. The panel highlighted how economic pressures and evolving consumer expectations are making digital innovation and operational efficiency essential for long-term survival in the outdoor hospitality market.
May 27, 2026

MC Fireside Chats – May 27th, 2026

In the May 27, 2026 episode of MC Fireside Chats, Brian Searl, Cara Csizmadia, and Amber Simpson discussed the urgent need for campgrounds to adopt AI and adapt to changing Google search behaviors despite valid environmental reservations. The panel also emphasized that leaning on hyper-local marketing strategies and trusted industry partners is essential for operators to successfully navigate current economic headwinds and lower transient occupancy rates.
April 22, 2026

MC Fireside Chats – April 22nd, 2026

In the recent episode of MC Fireside Chats, Brian Searl and his guests discuss how AI serves as an invisible intelligence layer to improve park efficiency and guest personalization. They conclude that the technology’s true value lies in automating the back office so that staff can focus entirely on providing an authentic human experience in nature.
March 25, 2026

MC Fireside Chats – March 25th, 2026

The episode featured Brian Searl, Peter Pilarski, and Mike Lee discussing how AI and shifting search behaviors are transforming discovery and marketing for campground owners and tourism operators, with Peter advocating for “digital authority” through structured website content, schema markup, and entity consistency, while Mike shared how restructuring data on his Campsite Tonight app’s pages tripled his search impressions. All three agreed that small business owners should start with practical steps like optimizing their Google Business Profile and answering real traveler questions on their websites, focusing on one priority at a time rather than trying to tackle everything at once.
February 25, 2026

MC Fireside Chats – February 25th, 2026

Host Brian Searl led a discussion on the rapid evolution of AI agents and “dark factory” patterns with experts Matt Whitermore, Kurtis Wilkins, Cara Csizmadia, and Patrick Mullen. The panel explored how these technologies are revolutionizing campground operations and digital marketing, emphasizing that even non-technical operators can now leverage high-speed AI tools to build custom software and optimize guest acquisition strategies.
January 28, 2026

MC Fireside Chats – January 28th, 2026

In a session focused on the future of outdoor hospitality, host Brian Searl and industry experts discussed how AI and automation are being used to streamline operations and enhance the guest experience. The panel emphasized that while technology handles backend efficiency and data-driven tasks, the primary goal remains freeing up staff to provide a more personalized, human touch for campers.
November 26, 2025

MC Fireside Chats – November 26th, 2025

The November 26th episode of MC Fireside Chats featured an in-depth discussion on the accelerating pace of AI, sparked by the new Gemini 3.0 model and the US government’s “Genesis Mission,” with host Brian Searl and guests Kurtis Wilkins, Matt Whitermore, Cara Csizmadia, and special guest Lizzy Bustamante. The panel explored how AI is transforming business operations and slowing job growth, stressing that the outdoor hospitality industry must leverage these tools to enhance the crucial, human-centric guest experience rather than fearing the technological shift.

Recurring Guests

Mychele Bisson, Bison Peak Ventures

Mychele Bisson

Bison Peak Ventures
Cara Csizmadia, Canadian Camping & RV Association

Cara Csizmadia

Canadian Camping & RV Association
Matt Whittemore, Climb Capital

Matt Whittemore

Climb Capital
Ravi Parikh, RoverPass

Ravi Parikh

RoverPass
Sarah Stahl, Market Movers

Sarah Stahl

Market Movers

Week 5 - Multi-Sector Show

On the rare occasions when a month has a fifth Wednesday, we present a special multi-sector episode. This collaborative platform brings together a diverse panel of guests from the glamping, campground, RV, outdoor recreation, and activities industries. The rich discussion fosters a multifaceted understanding, offering varied perspectives and insights from across these sectors.

May 29, 2024

MC Fireside Chats – May 29th, 2024

In this episode of MC Fireside Chats, host Brian Searl is joined by Don Bennett, Jr., owner of Conesus Lake Campground; Melissa Baker, Director of Virginia State Parks; and Louis Thompson, Founder and CEO of Nomadic Resorts. Brian opens by explaining that this episode is unique, allowing for deeper conversations with the guests due to the extra week in the month, which provides an opportunity for a more intimate discussion with fewer guests. Don Bennett discusses his semi-retirement and the operations of his family’s two campgrounds in the Finger Lakes, along with their company, Murch Tourism. They distribute campground brochures and travel guides at consumer shows, with several upcoming events in Allentown, New York, Cleveland, and Hershey. Don also talks about his new role as the Executive Director of the Illinois Campground Association and their legislative goals, emphasizing the importance of adapting to changing trends in the RV industry, such as the shift towards smaller units that are easier to manage and place less demand on campground infrastructure. Louis Thompson delves into the potential of 3D printing in building construction, mentioning a project in Texas where the first 3D-printed hotel is being built. He highlights the benefits of 3D printing for creating innovative designs but also expresses concerns about the impact on traditional building trades. Louis describes the trend of van life, where young people retrofit traditional vans into camper vans, and how Nomadic Resorts focuses on creating modular, luxury tented camps that combine comfort with sustainability and mobility. He showcases their innovative designs, including the Looper, a modular, luxury tent that can withstand severe weather conditions. Melissa Baker explains her role as Director of Virginia State Parks, overseeing 42 state parks with various camping accommodations. She discusses the planning process for state parks, which involves public input every ten years to guide the development of camping facilities. Melissa highlights the differences between state and private campgrounds, emphasizing that state parks offer more primitive camping experiences but do have some amenities. She notes the challenges of accommodating larger RVs and the trend towards smaller, more customized units. The conversation shifts to the increasing popularity of smaller RVs and custom-built units. Don confirms this trend, mentioning the customization of Sprinter vans and the conversion of old school buses into mobile tiny homes, known as “schoolies.” He notes that smaller units are easier to manage and place less demand on electricity, which is beneficial for campgrounds and state parks alike. Don also highlights the importance of providing a variety of experiences for campers, emphasizing the need to offer activities and amenities that enhance the outdoor experience. Louis showcases Nomadic Resorts’ innovative designs, including the Looper and the Seed Pod. The Looper is a modular, luxury tent that combines comfort with sustainability and mobility, designed to withstand 140 km/h winds and featuring high-quality materials for longevity. The Seed Pod is a tent suspended from trees, designed for nature reserves and environmentally sensitive areas, offering an immersive nature experience with minimal environmental impact. Louis explains that these designs aim to provide the luxury and comfort of a hotel room while maintaining a strong connection to nature. The discussion touches on the balance between providing unique, high-end accommodations and maintaining a natural camping experience. Don mentions the challenges of zoning and capital investment, especially for campgrounds open only part of the year. He highlights the need for campground owners to be creative and innovative in offering new experiences to attract and retain guests. Louis and Brian agree on the growing demand for unique accommodations and the potential for innovation in the RV and camping industry. Melissa concludes by emphasizing the spectrum of outdoor experiences available to campers and the importance of catering to different preferences. She mentions the role of public input in guiding the development of state parks and the need to adapt to changing trends in the camping industry. Melissa also highlights the importance of collaboration between public and private campgrounds to provide a diverse range of experiences for campers. The episode wraps up with Don and Louis sharing resources and contact information for their respective businesses. Don mentions Murch Tourism and Illinois Go Camping as valuable resources for finding great campgrounds. Louis highlights Nomadic Resorts’ architectural and design services, expressing his interest in continuing the conversation in future episodes. The guests thank Brian for the opportunity to share their insights and look forward to future discussions on the evolving trends in outdoor hospitality and camping.
A screenshot of a white background with text and images related to the 2024 MC Fireside Chats.
January 31, 2024

MC Fireside Chats – January 31st, 2024

In a recent episode of MC Fireside Chats, hosted by Brian Searl, the conversation delved into the intricacies of the outdoor hospitality industry, featuring insights from Jenny McCullough, Director of Brand & Operations at Terramor Outdoor Resort/KOA; Jim Ritchie, CEO and Founder of AEONrv; and Dan and Angela Ugstad, Owners of Cuyuna Range Campground. The discussion spanned a range of topics, from the evolution of camping and glamping experiences to the integration of technology and sustainability in outdoor hospitality. Jenny McCullough shared the vision behind Terramor Outdoor Resort, a venture by KOA aimed at offering an elevated camping experience. She highlighted the importance of connecting people to the outdoors and each other, a mission central to KOA’s ethos. Terramor, embodying the concept of luxury camping, has been successful in attracting both seasoned campers and those new to the outdoor experience, demonstrating the growing appeal of glamping. McCullough emphasized the role of personalized guest experiences and the significance of staff interaction in enhancing the overall stay, underscoring the balance between technology and human touch in creating memorable visits. Jim Ritchie introduced AEONrv, a company focused on redefining the RV experience with high-tech, all-season vehicles designed for off-road and off-grid adventures. Ritchie’s background in Silicon Valley has informed the innovative approach of AEONrv, which aims to cater to a niche market seeking sustainable and durable RV options. He discussed the challenges and opportunities in expanding the RV market, particularly in relation to winter camping, and highlighted the importance of sustainability in the design and operation of RVs. Dan and Angela Ugstad shared their journey of establishing Cuyuna Range Campground, emphasizing their commitment to creating a private and nature-centric camping experience. They discussed the challenges of starting a campground from scratch, including navigating environmental regulations and designing a layout that prioritizes privacy and space. The Ugstads’ approach reflects a growing trend in the industry towards offering more secluded and environmentally integrated camping options, catering to campers seeking a retreat into nature. The conversation also touched on the broader trends in the outdoor hospitality industry, including the rise of winter camping and the increasing demand for sustainable practices. The speakers discussed the potential for campgrounds and RV manufacturers to adapt to these trends, offering insights into how businesses can evolve to meet the changing preferences of campers. The importance of listening to guest feedback and leveraging technology to enhance the camping experience was a recurring theme, highlighting the dynamic nature of the industry and the need for continuous innovation. Sustainability emerged as a key topic, with discussions on how campgrounds and RV companies are incorporating eco-friendly practices into their operations. From planting native trees and supporting local ecosystems to designing energy-efficient RVs, the speakers shared their efforts to minimize the environmental impact of camping and promote conservation. The introduction of honeybee hives at Terramor Outdoor Resort was highlighted as an innovative approach to combining education and conservation, illustrating the potential for campgrounds to contribute to environmental awareness and stewardship. The episode underscored the complexity of balancing technology, sustainability, and personalized guest experiences in the outdoor hospitality industry. The speakers shared their perspectives on the challenges and opportunities in catering to a diverse range of campers, from those seeking luxury and convenience to those desiring a more traditional connection with nature. The discussion reflected the evolving expectations of campers and the ongoing efforts by industry leaders to innovate and adapt to these changes. This episode provided a comprehensive overview of the current state and future directions of the outdoor hospitality industry. Through the experiences and insights of Jenny McCullough, Jim Ritchie, and Dan and Angela Ugstad, the conversation highlighted the importance of innovation, sustainability, and guest-centric approaches in shaping the future of camping and glamping. As the industry continues to evolve, the commitment to enhancing the outdoor experience while preserving the natural environment remains a central theme, driving the efforts of campgrounds and RV manufacturers alike.
This week's MC Fireside Chats were graced by the presence of Joan Martin.
August 30, 2023

MC Fireside Chats – August 30th, 2023

The recent episode of MC Fireside Chats featured a dynamic discussion with several prominent figures in the camping and RV industry for its multisector discussion. Brian Searl, the host, led the conversation with guests Jason Whiting, President of Pentor Recreation; Nicholas Denaro, Owner of The Ridge Campground; and Scott Hubble, CEO of nuCamp RV. The discussion began with Jason Whiting sharing his insights into the current trends and challenges faced by the camping and recreation industry. He highlighted the impact of the pandemic on outdoor recreation and discussed how Pentor Recreation is adapting to the new normal. Nicholas Denaro, who owns The Ridge Campground, shared his experiences in managing a campground during these challenging times. He discussed the importance of creating a safe and enjoyable environment for campers while also addressing the operational challenges posed by the pandemic. Scott Hubble, CEO of nuCamp RV, shared his perspective from the RV manufacturing side of the industry. He discussed the surge in demand for RVs during the pandemic and how nuCamp RV has adjusted its production and operations to meet this demand. He also touched on the challenges faced by RV manufacturers in sourcing materials and components due to supply chain disruptions. Throughout the podcast, the guests shared their thoughts on the future of camping and RV travel. There was a consensus that the popularity of outdoor recreation and RV travel is likely to continue in the post-pandemic world. However, there are challenges that need to be addressed, such as the need for more campgrounds and improved infrastructure to accommodate the increasing number of RV travelers. The discussion also touched on the importance of technology in the camping and RV industry. The guests agreed that technology plays a crucial role in improving the camping experience for travelers and in helping campground owners and RV manufacturers to operate more efficiently. Overall, the podcast provided valuable insights into the current state of the camping and RV industry, as well as a look ahead to its future. The guests shared their experiences and perspectives on the challenges and opportunities facing the industry, and offered their thoughts on how campground owners, RV manufacturers, and others in the industry can navigate these challenges and thrive in the post-pandemic world.
On March 29th, 2023, we were joined by MC Rescue Chats for our Fireside Chats.
March 29, 2023

MC Fireside Chats – March 29th, 2023

On March 29, the latest episode of MC Fireside Chats, hosted by Brian Searl, took a closer look at the outdoor recreation industry, such as the emerging trends in outdoor activities, innovations in the RV industry, and the growing popularity of glamping. This week’s show featured a panel of entrepreneurs from the outdoor recreation industry, including Kay Rodriguez from Outerly, Chandler Cooper from SkillAbove, and Mike and Melissa Crowe from Mitten Getaways Glamping. Kay Rodriguez, founder and CEO of Outerly, shared her company’s mission to help people connect with nature and each other, particularly in underutilized spaces within cities. “75% of people would go outside more frequently if they could easily find someone else to go with,” she said. She said that Outerly addresses this need by offering a platform for users to find outdoor activities and connect with like-minded individuals. Chandler, the founder of SkillAbove, discussed the various tools and consumer products his company has developed to improve the RV experience. Among their innovations is a device that overrides slide-out mechanisms when they get stuck, allowing RV owners to continue their journey. Chandler highlighted that some manufacturers have started to switch to better slide-out mechanisms due to the increase in problems related to them. He also revealed that RvTesters is working on a new slide mechanism to improve RV quality. Mike and Melissa Crowe, founders of Mitten Getaway’s Glamping Company, shared their vision for a year-round glamping resort in Michigan. The resort will feature diverse accommodations and on-site activities, with a focus on meeting specific property criteria such as having a water feature, being secluded, and offering space for on-site activities. The discussion also touched on the integration of technology in the outdoor recreation industry, such as artificial intelligence (AI) for diagnostics and maintenance in RVs. Chandler acknowledged the potential for this technology but emphasized that the RV industry would need to adopt a more unified approach to system communication and diagnostic access, similar to the automotive industry, for this to be feasible. The conversation also explored the possibility of collaboration between the RV rental marketplace Outdoorsy and SkillAbove to offer a “rescue package” for users who rent RVs and may need assistance with maintenance or repairs. This partnership could provide an added layer of support for those venturing into the great outdoors. As people increasingly seek connections with nature and others in the wake of the pandemic, businesses like Outerly, SkillAbove RvTesters, and Mitten Getaways Glamping are poised to lead the way in transforming the outdoor recreation experience. With new technologies and innovative approaches, the future of outdoor adventure promises to be more accessible, enjoyable, and connected than ever before.
This week we were joined by MC Fireside Chats.
November 30, 2022

MC Fireside Chats – November 30th, 2022

In this special episode of MC Fireside Chats, glamping and camping industry experts from all over the world joined us to talk about the challenges they faced in developing their businesses and how they overcame them. This week’s special guests are Olja Nicholl, owner of Serbia’s first-ever glamping resort, Stephanie Bias of Camp Aramoni in Illinois, Italian Architectural Design Manager Giacomo Sanna, and Valentina Kožarić from Croatia. Nicholl shared how they started Lala Vineyard Glamping Resort, Serbia’s first glamping resort. She said she was inspired by United Arab Emirates’ growing glamping industry and decided to bring glamping to Serbia. For Nicholl, bringing glamping to Serbia was not an easy feat. Nestled in a landlocked country, they had to be resourceful and utilize the little natural resources they had to offer unique experiences to guests. Lala Vineyard started small and is now a glamping resort based on sustainability, local experiences, and wine production. She highlighted that developing not just a glamping business but a community that continuously explores tries local, and collaborates with local suppliers is essential. Sanna, an architectural design manager and architecture and parametric design consultant, talked about the struggles of bureaucracy affecting the glamping industry in Italy and how they develop new solutions that can help glamping businesses in the country. Kožarić, a front office manager for a camping and glamping resort in Croatia offering pitches for campers and mobile homes, said the camping and glamping industry in Croatia is growing. Since the company’s inception, they had to offer something different each year. Bias of Camp Aramoni shared how they struggled to define their identity. From glamping to luxury camping and now boutique camping. When asked what the future holds for them, Bias said they aim to create better, unique experiences, add more accommodations, and open year-round.
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June 29, 2022

MC Fireside Chats – June 29th, 2022

This week on MC Fireside Chats, presented by Modern Campground, we broadcast a special fifth episode for the month of June. Anything and everything were up for discussion. Plus, we were joined by special guests: Neil Demosthenous and Demos Demosthenous, the founders of SkyWeb gave us some guidance on wireless services and infrastructure at campgrounds. Plus, we welcomed Sandra Fraser, Parks Promotion & Development Officer, Province of Nova Scotia who discussed Camping Nova Scotia’s provincial parks. MC Fireside Chats is a weekly show focused on the latest news, trends, and commentary from the Outdoor Hospitality Industry with hosts Brian Searl and Cara Csizmadia.
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September 29, 2021

MC Fireside Chats – September 29th, 2021

In this episode of MC Fireside Chats, presented by Modern Campground, we discussed the then-upcoming fall conferences in the United States and Canada. Lori Severson from the brand new Campground Owners Expo – COE joined us, along with Joss Penny from British Columbia to talk about their respective conferences. Plus, we heard from Joe Duemig, a supplier from App My Community, about vendor interest in these shows, as well as discussed ARVC, KOA, Jellystone, and state conferences like New York and Pennsylvania.